Earlier this year hosting accounts on Concorde and Libra cPanel servers were migrated over to new servers. The Concorde server is now called Wildcat , and the Libra server is now called Gemini .  The legacy universal CPanel and Webmail logins continued to work after this migration but have now been depreciated. The new logins for your server can be found for both CPanel and Webmail below. If you try to access CPanel or Webmail through the old logins, you will get a security warning, so you need to use the new login.  CPanel http://www.web.loungenetwork.co.nz/login-cpanel.php Webmail http://www.web.loungenetwork.co.nz/login-cpanel-webmail.php Please note that if your website is hosted with a third party and you use the Wildcat or Gemini servers for email, then depending on when you setup your account and hther you are using old legacy settings, you may also need to update your incoming and outgoing mailservers in your email client so they connect directly to the server. This...

Domain clients are being sent out emails to check that the contact details associated with their domain name/s is correct. These are being sent directly by the NZ Domain Registrar. As per domain name policies, they require all domain clients have the correct and up to date contact details associated with their domain names. Please log into your domain manager at www.domains.loungenetwork.co.nz when your domain contact details change.

There is currently a network problem with an optic switch at the datacentre affecting connectivity of some services housed on the Cpanel servers. The servers are fully online as is power but they are waiting for full connectivity to be restored. We will update this page once we have been updated --UPDATE-- We have received notification that the datacentre has now resolved this. They will be  keeping an eye on it and we will update this page if things change. The datacentre had to replace switch fabric in the network to resolve it and due to the complexity of their network, it required very careful oversight and we apologize for this issue. They will be  keeping an eye on it and we will update this page if things change. 

We have been providing web hosting services for many years, and email has usually been bundled with it at no additional cost. However as it uses open source software and shares the same hosting IP as the website, it is not able to be be as robust and reliable as the services that dedicated email providers now provide. Over the years many clients have chosen to connect a dedicated email service to their hosting account with us, such as Google Workspace, Microsoft Office 365 or Zoho Mail, which offers a far more robust email solution than shared hosting service ever will. Even though email has been bundled at no extra cost, the support time required to support it has been very costly and it is no longer cost effective to provide support for it. The alternative would be to increase our prices substantially to cover this which would make our hosting pricing too high.  As a result we will no longer be offering any support for the bundled email service that is included with our hosting p...

Our upstream providers for the NZ Domain Manager system, Dreamscape Networks, are in the process of migrating to a new domain management and hosting platform. As part of this upgrade, clients with hosted websites and email on this platform will also be migrated across to a newer and more modern hosting platform. Clients will know if they are on this hosting platform if they normally log into the www.controlpanel.co.nz control panel to manage their email or website settings. These hosting clients will need to adjust some settings and may need to make modifications to their configurations and websites when this change takes place. Most clients on this platform using hosted email will need to update their email settings in their email software.  Some websites, especially older ones may not work properly on the updated platform, so clients may need to engage with their website developer to make modifications if needed.  In some cases clients may find that is may not be possible to...

Our upstream providers are moving accounts across to an all new platform. With this migration, hosting prices will be changing. The new plans will include 15 times more total diskspace. People who need more diskspace than this in the future will also be able to upgrade to higher diskspace plans.  We haven't increased our prices in over a decade, despite inflation and increasing costs. So the new plans will be more expensive to account for the increased costs. Some hosting clients were already paying extra fees for additional diskspace storage on the old network, due to exceeding the quota that came with the plan. As the new plans include a lot of extra diskspace, those clients will be paying less in total for their hosting service with us. The new fees take effect on the 1st March 2022 and details of the updated plan is published on our website at www.loungenetwork.co.nz   Please note that we have never provided any free DNS hosting services, and we will continue to charge for...

The server engineers are currently aware of an issue that maybe affecting a small number of email users on our Auckland hosting network. This is affecting those users who are using SSL with their email client, and the POP3, IMAP or SMTP connection is through though the SSL using the domain *.webhost.co.nz.  If you get a popup message in your email client and  you can choose to continue and email should connect to the server to send or receive email.  You can also  access your email through the webmail login box at  https://controlpanel.secureserver.co.nz/  . The webmail login is the lower of the two login boxes. Alternatively you can temporarily use the non SSL methods of connecting to POP3, IMAP and SMTP as shown at https://support.loungenetwork.co.nz/2010/01/faq-information-corporate-business.html#emailsettingsclient   . This means for POP3 set the incoming port to 110, and SSL to none. For SMTP setting the outgoing port to port 25 with no authentica...

Our upstream providers had a technical issue which affected email services this morning on the Auckland network. This has since been fixed. 

Our upstream providers have detected several high load spikes on on the Libra Cpanel server due to huge connections from random IP's on server which appears to be a DDoS attack, causing some websites to load slowly during these short spikes. They have  now corrected it. They have been have monitoring server for some time and the server load is normal.They will continue to monitor this and correct things should they occur. .

This afternoon the NZ ISP Vocus was impacted by a DDoS attack, which affected their customers throughout the country. . This will have affected a small number of our clients. The Vocus engineers were able to resolve the problem quickly, and customers should have come back online automatically.