Skip to main content

Posts

Welcome to our updated Support Portal

Welcome to the New Lounge Network Support Portal. This support website replaces our old Knowledge Base system. It also replaces both our Network Status page and News and Announcements pages. So it has all now been integrated into this single support website.
Recent posts

Domain Manager and Hosting Migration

Our upstream providers for the NZ Domain Manager system are in the process of migrating to a new platform. This will continue to occur in the coming weeks and months. All clients that have domain names with us will therefore eventually have a new control panel to manage their domain names through.  As part of this upgrade, clients with hosted websites and email on this platform will also be migrated across to a newer and more modern hosting platform. Clients will know if they are on this hosting platform if they normally log into the www.controlpanel.co.nz control panel to manage their email or website settings. These hosting clients will need to adjust some settings and may need to make modifications to their configurations and websites when this change takes place. Some websites, especially older ones may not work properly on the updated platform, so clients may need to engage with their website developer to make modifications. In some cases it may not be possible to up Please note t

Power Outage Monday 24th May 2021 - Limited Support

We have been advised by our New Zealand electricity provider that they will be performing critical maintenance work all day on Monday 24th May 2021. This will result in all electricity in our area being cut off between 8am till about 4:30pm. We have been advised that they are not able to perform this work during the night due to New Zealand's Health and Safety laws, so it has to be done during the day.  This means we will be without power during this time and will not have regular internet access. If you contact us during this period, please note that we may not be able to reply until this outage has ended.  This won't affect any of our hosting services, as all hosting housed in Professional datacentres.

Happy Christmas and New Year for 2020/2021

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break. Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time. We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break. Merry Christmas Kind Regards The Team @ Lounge Network.

Domain Manager and NZ Hosting server updates

Our upstream providers Umbrella will be moving all domain names into a new registration and management system. They are being forced to do this with urgency due to performance issues with the current system as a result of it's age, and the underlying software no longer being supported. The new system is built around the Plesk control panel and is very different. It will initially lack some of the functionality of the old system while things are moved and setup. Clients with integrated web and email hosting on this Auckland hosting platform will also be moved by our upstream provider into this system. This will all occur before the end of this month. Please bear with us while these updates occur. We will update this page when we learn more.

CPanel server upgrades and backups

 Our upstream providers of our hosting server have announced that they are in the process of upgrading their fleet of servers both from a hardware standpoint, as well as software.  They are doing this in anticipation of the November 2020 Centos 6 end of life.  Please make sure to also always maintain backups of all of your data stored on the server,  to ensure safe keeping.  Our upstream providers do their best to protect it, but it's always a wise decision to have your own. As per our terms of Service, the client is required to backup the data you store on the hosting servers. This includes data such as your website files and databases and email data. In the event of data loss, clients must be in the position to restore their data from their own backups. CPanel has some built in tools that make backing up easier.  As well as regularly downloading and backing up your data from the hosting server and storing it locally,  there are also some third party services that can do this for

COVID-19 announcement

Due to the  declaration of a State of Emergency in New Zealand over the COVID-19 virus, all New Zealand businesses have had to make some changes. As we are a solely online business, support will largely operate as normal. However we will no longer be able to accept payments by cheque as, traveling to banks to deposit cheques is not considered essential.  Therefore all payments need to be made via Direct Credit / Automatic payment via online banking. Most clients already pay this way anyway. Payment details can be viewed at  http://www.web.loungenetwork.co.nz/payment.php  . If you have sent us a cheque in the last few weeks and we haven’t received it with the cheque not being cashed, please email us or make the payment via direct credit as per  the instructions in the invoice or at  http://www.web.loungenetwork.co.nz/payment.php We hope all our clients remain safe through this time.

Updated Postal Address

This is just a note that we have updated out postal details on our website, and our new postal address is as follows: Lounge Network PO Box 47 Greytown, 5742 Wellington Region New Zealand  If you are sending us cheques, please make sure you send them to this new PO Box. If you have recently sent a cheque to our old postal address, it should have been redirected to us. However if it was delayed in the mail, or you sent it more recently, then it maybe returned to you. So when resending, please make sure you send it to our new postal address. We would also recommend paying by Direct Credit instead of Cheque, as Cheques are on the way out, and they can get lost in the mail or get delayed. 

CPanel EXIM Vulnerabilities and Patches

Our upstream providers have been notified about some major vulnerabilities with CPanel's current version of EXIM and it can lead to exploitation for crypto attacks. As a result, they have since the 6th of June been patching all of the servers. All  shared servers are now protected.  We want to provide you with information regarding an Exim exploit that NIST has posted about today: https://nvd.nist.gov/vuln/detail/CVE-2019-10149 This Exim exploit could affect any servers running cPanel & WHM versions below our latest LTS version which, as of this email is, v78.0.27. For more information about this Exim exploit, please see the link above.