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Welcome to our updated Support Portal

Welcome to the New Lounge Network Support Portal. This support website replaces our old Knowledge Base system. It also replaces both our Network Status page and News and Announcements pages. So it has all now been integrated into this single support website.
Recent posts

Auckland Email issue with Secure Certificate

The server engineers are currently aware of an issue that maybe affecting a small number of email users on our Auckland hosting network. This is affecting those users who are using SSL with their email client, and the POP3, IMAP or SMTP connection is through though the SSL using the domain *  If you get a popup message in your email client and  you can choose to continue and email should connect to the server to send or receive email.  You can also  access your email through the webmail login box at  . The webmail login is the lower of the two login boxes. Alternatively you can temporarily use the non SSL methods of connecting to POP3, IMAP and SMTP as shown at   . This means for POP3 set the incoming port to 110, and SSL to none. For SMTP setting the outgoing port to port 25 with no authentication. For IMAP setting the incomin

Libra CPanel Server Load spikes from DDoS

Our upstream providers have detected several high load spikes on on the Libra Cpanel server due to huge connections from random IP's on server which appears to be a DDoS attack, causing some websites to load slowly during these short spikes. They have  now corrected it. They have been have monitoring server for some time and the server load is normal.They will continue to monitor this and correct things should they occur. .

Vocus Outage

This afternoon the NZ ISP Vocus was impacted by a DDoS attack, which affected their customers throughout the country. . This will have affected a small number of our clients. The Vocus engineers were able to resolve the problem quickly, and customers should have come back online automatically. 

Domain Manager and Hosting Migration by Dreamscape Networks

Our upstream providers for the NZ Domain Manager system, Dreamscape Networks, are in the process of migrating to a new domain management and hosting platform. This will continue to occur in the coming  months. Dreamscape Networks are fully managing this migration from their end.  Clients that have domain names with us will therefore eventually have a new control panel to manage their domain names through.  As part of this upgrade, clients with hosted websites and email on this platform will also be migrated across to a newer and more modern hosting platform. Clients will know if they are on this hosting platform if they normally log into the control panel to manage their email or website settings. These hosting clients will need to adjust some settings and may need to make modifications to their configurations and websites when this change takes place. All clients on this platform using hosted email will need to update their email settings in their email software

Power Outage Monday 24th May 2021 - Limited Support

We have been advised by our New Zealand electricity provider that they will be performing critical maintenance work all day on Monday 24th May 2021. This will result in all electricity in our area being cut off between 8am till about 4:30pm. We have been advised that they are not able to perform this work during the night due to New Zealand's Health and Safety laws, so it has to be done during the day.  This means we will be without power during this time and will not have regular internet access. If you contact us during this period, please note that we may not be able to reply until this outage has ended.  This won't affect any of our hosting services, as all hosting housed in Professional datacentres.

Happy Christmas and New Year for 2020/2021

Happy Christmas and New Year for 2019/2020. We hope you have a great holiday break. Our team will also be having a break, so our office will be closed between the 24th December until the 18th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges will apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time. We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break. Merry Christmas Kind Regards The Team @ Lounge Network.

Domain Manager and NZ Hosting server updates

Our upstream providers Umbrella will be moving all domain names into a new registration and management system. They are being forced to do this with urgency due to performance issues with the current system as a result of it's age, and the underlying software no longer being supported. The new system is built around the Plesk control panel and is very different. It will initially lack some of the functionality of the old system while things are moved and setup. Clients with integrated web and email hosting on this Auckland hosting platform will also be moved by our upstream provider into this system. This will all occur before the end of this month. Please bear with us while these updates occur. We will update this page when we learn more.