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Showing posts from June, 2013

Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre

UPDATE - 25/06/2013 18:28 NZST (6:30PM) Maintenance has now been completed. All shared mail services are functioning as expected. Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused. ----- This message only applies to clients on our Premium unmetered hosting plans.  A critical issue with the Auckland based shared mail platform has been identified. In order to correct this and ensure the consistency of customer data, emergency maintenance will be undertaken by our upstream providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013) At this time, an estimated duration for this work is not available. This maintenance window will be used to migrate customers to a standby replica system. It is important to note that no customer data will be lost as a result of this maintenance work. This work will affect approximately 50% of Shared Mail accounts only. Access to cust

Problem with Vodafone / ihugs Email servers

We have had a few clients contact us in the last few days about problems receiving emails that have been sent from Vodafones / ihugs mail servers. The person sending them the emails instead received a email bounceback to say that their email had been rejected as junkmail, because it had been listed on several realtime blacklists (RBLs). These clients have also contacted Vodafone, but vodafone staff denied the problem was with them. We can assure clients that the problem is definitely with Vodafone, as they are responsible for keeping their IPs clean and getting any RBL blacklistings removed when they do occur. We have also contacted Vodafone management ourselves, and they have told us that they are aware of the problem, and they have reassured us that they are working on getting it resolved with the relevant blacklists. Only Vodafone are able to fix this problem. If you have any concerns, please contact Vodafone directly, and ask for your email or call to b