UPDATE - 25/06/2013 18:28 NZST (6:30PM)
Maintenance has now been completed. All shared mail services are functioning as expected.
Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.
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This message only applies to clients on our Premium unmetered hosting plans.
A critical issue with the Auckland based shared mail platform has been
identified. In order to correct this and ensure the consistency of
customer data, emergency maintenance will be undertaken by our upstream
providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013)
At this time, an estimated duration for this work is not available.
This maintenance window will be used to migrate customers to a standby
replica system. It is important to note that no customer data will be
lost as a result of this maintenance work. This work will affect
approximately 50% of Shared Mail accounts only.
Access to customer mailboxes via POP3, IMAP and Webmail will be
unavailable during this period. Users may be prompted for a Username
and/or Password (depending on the email client software in use) when
attempting to access their mailbox. Please do not change any of your
settings as they will work as before as soon as the maintenance is
completed.
No incoming mail messages will be lost. All incoming mail will be
queued for delivery upon completion of the maintenance window. Outbound
mail and Authenticated SMTP services will continue to function as
normal, however, saving a message to the Sent Folder via IMAP may fail.
We thank you for your patience and understanding while this work is completed and apologizes for any inconvenience caused.