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Emergency Maintenance at 5.30pm today: Shared Mail Platform at Auckland Datacentre

UPDATE - 25/06/2013 18:28 NZST (6:30PM)

Maintenance has now been completed. All shared mail services are functioning as expected.

Thank you for your patience and understanding while this work was undertaken and apologizes for any inconvenience caused.


This message only applies to clients on our Premium unmetered hosting plans. 

A critical issue with the Auckland based shared mail platform has been identified. In order to correct this and ensure the consistency of customer data, emergency maintenance will be undertaken by our upstream providers from 17:30 NZST today (5:30PM Tuesday 25th June 2013)

At this time, an estimated duration for this work is not available.

This maintenance window will be used to migrate customers to a standby replica system. It is important to note that no customer data will be lost as a result of this maintenance work. This work will affect approximately 50% of Shared Mail accounts only.

Access to customer mailboxes via POP3, IMAP and Webmail will be unavailable during this period. Users may be prompted for a Username and/or Password (depending on the email client software in use) when attempting to access their mailbox. Please do not change any of your settings as they will work as before as soon as the maintenance is completed.

No incoming mail messages will be lost. All incoming mail will be queued for delivery upon completion of the maintenance window. Outbound mail and Authenticated SMTP services will continue to function as normal, however, saving a message to the Sent Folder via IMAP may fail.

We thank you for your patience and understanding while this work is completed and apologizes for any inconvenience caused.