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Showing posts from December, 2013

Incident Report: November Mail Issues on the Auckland Mail Cluster

If you are a user of our Auckland based Email system, you may have noticed over the past few weeks there were a few extended periods of poor performance including an inability to connect to the mailserver to download email during peak times on certain days while emergency maintenance was being carried out. This affected approximately half of users using that network. First and foremost, we would like to apologise for this. We use this platform ourselves, so we know how much of a disruption it is to business and communications. Secondly, we am happy to say as of last week the issues behind this extended poor performance have been fully resolved and you can now expect mail to be back to normal. This issue was limited to our mail platform and had no impact on web sites, servers or other services. So what happened? On the 12th of November, one of our three mail storage zones experienced hardware failure. This is not uncommon in itself, however upon replacing the ha

Spam from Spark / Telecom / Xtra / Yahoo email accounts

There has been a noticeable increase in spam being received from Telecom / Xtra / Yahoo email NZ email addresses. These include email accounts ending in , etc, and usually includes a link to malware. We suggest deleting these emails immediately, and do not click on any links in the email. Should you click on the email, make sure you do a full malware scan on your PC, as it could potentially cause a compromise on your hosting and email accounts This is not something that is affecting our services, but a general problem that is currently occurring on the Internet at the moment. It appears to be the occurrence of a previous problem that Xtra Yahoo had.  Therefore if you are receiving a lot of spam from email addresses ending in, or, this will be the reason, and please delete them. Please contact Telecom for more information by googling 'telecom nz'. If you are a Yahoo Xtra user, we suggest ditching your email p