The datacentre is performing a series of urgent unscheduled kernel upgrade on the nodes where the CPanel servers located. The nodes will need to be rebooted as part of the upgrade, which will cause a small amount of downtime while the reboots take place.

Our upstream providers shared mail system users on the Auckland Network may be aware of an issue that occurred on the 18th June during a migration of data to a new mail platform. This resulted in mail delays for some of our clients. We apologise for the inconvenience caused, and have assurance from our upstream providers that future mail migrations will be broken down into a significantly smaller number of mailboxes, so the migrations complete within the planned maintenance window, and do not overrun into business hours. The full incident report is below. Incident report : A planned email storage migration to new hardware took longer than expected due to poor data synchronisation performance on the old mail storage hardware. Due to the ongoing mail synchronization issues we were unable to release new mail until the data synchronization had completed.This resulted in a mail delivery delay for many emails, of around 19 hours. Root Cause Analysis : The planned ma...

 Update: 07.30pm The mailserver migration is completed and all queued mail has been delivered to the mailboxes successfully. We sincerely apologise for the long delay this sheduled migration took . The migration commenced early this morning at 12am, and should have completed by 3am during off peak hours. However there were a number of unforseen issues that have led to the delay, including the vast amount of individual files on the server which has reduced file transfer speeds. We will put a thorough incident report on this RSS as soon as soon as we have received it from our upstream providers.  ----- Update: 05.30 pm This issue still continues. We sincerely apologise for the long delay. Our upstream providers are absolutely certain in their ability to restore service by tonight. There have been a number of unforseen issues that have led to the delay, including the vast amount of individual files on the server which has reduced file transfer speeds. W...

There are reported power outages in Auckland. Please note that our hosting is not affected by this. Should there be a power outage at the datacentre, then they will run their servers off backup generators, which will keep all services up and running.

== re-scheduled == Dear Customers, We have scheduled the installation of the latest Atmail software updates on Thursday, 29/05/2014, starting at midnight. The patches address mainly security and bug fixes and some general improvements. Start Time: 29/05/2014 00:00 NZST End Time: 29/05/2014 00:30 NZST During this maintenance window our current Atmail installation will be sporadically unavailable for the duration of the update. Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption. We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

As of the 1st May, .kiwi domains can now be registered from the Lounge Network. For you or your customers this might be a great opportunity to own a piece of digital real estate that’s been unattainable under .co.nz. You might also be interested in protecting your intellectual property under the new TLD.  We are one of only a handful offering .kiwi from it’s launch date of 1st May.  You are able to register .kiwi domains in your usual way from 1st May though our Domain Manager at www.domains.loungenetwork.co.nz The .kiwi launch brings more choice and wider availability with a uniquely New Zealand feel. Here’s to more choice for kiwi domains!

Our upstream providers are applying patches to the CPanel servers, in response to the vulerability related to OpenSSL. Clients on our Auckland based non CPanel servers are not affected by this. A vulnerability, called Heartbleed, was recently identified impacting many platforms that use OpenSSL, including the CPanel servers. Potentially millions of servers are affected by this. Nicknamed "Heartbleed" the weakness allows anyone on the Internet to steal information normally protected by SSL/TSL encryption. The bug compromises the secret keys used to identify the provider and encrypt traffic, allowing potential attackers to eavesdrop on communications and impersonate services and users. As soon as our providers became aware of the issue,  they began working to patch it. For more information on the vulnerabilty please visit http://heartbleed.com/   --UPDATE-- This update has now been completed.

The Lounge Network are protecting your businesses website from attackers.. At the Lounge Network we work hard to ensure your web site loads fast, is reliable and secure. This isn’t easy with more than 7,000 DDoS attacks occurring daily around the globe. To improve our ability to protect customers we have deployed state-of-the-art DDoS mitigation technology on our Auckland Clustered Network; the same technology is used by governments and large service providers around the globe to protect their networks. The Lounge Network is one of only a few Kiwi web hosts to have this technology, and we are using it to protect your web sites and servers at no extra cost to you. Our new technology monitors network traffic, actively identifying attack traffic, allowing us to mitigate it before it reaches you. For example: identifying brute force attempts on your WordPress install, attempts to infect your server with malware, or an all out DDoS attack aimed at taking...

This was discussed in an announcement earlier in the week, but may have been overlooked by some users. Due to some security updates on the CPanel servers we will need to cease providing  access to the free shared secure certificate, on all shared CPanel hosting servers, effective immediately. This is due to the way shared secure certificates run on CPanel servers. Unfortunately using a shared secure certificate is now deemed to be too much a of a security problem, and it conflicts with other security protocols which have been introduced with urgency on the servers. This is being done for the security of all users of the shared CPanel servers.  Although we don't know how many people make use of the free shared secure certificate, we don't believe there are very many. If clients do need a secure certificate, we do still allow dedicated certificates to be installed on our CPanel hosting plans. A dedicated secure certificate also offers a far more prof...

All CPanel servers will have security updates applied in the coming days. The server technicians will be enabling the Symlink Patch on the servers as security measure. This patch will ensure that no user can create a link in their account to files under another user, or server configuration files, and thus accessing information from it.  This update will require apache to be recompiled on the server, and means php 5.3 will be enabled by default on the server. If your website is running  very old software that doesn't run under php5.3, we should be able to switch back individual websites back to to PHP 5.2 upon request. Please note that PHP 5.2 is now end of life, and has been replaced by PHP 5.3, so we would recommend updating your website to run under PHP 5.3. The other thing about this update, is that it will mean that we will need to cease providing  shared secure certificate access on all shared CPanel hosting servers, effective immediately. This is ...