Update: 07.30pm
The mailserver migration is completed and all queued mail has been delivered to the mailboxes successfully. We sincerely apologise for the long delay this sheduled migration took . The migration commenced early this morning at 12am, and should have completed by 3am during off peak hours. However there were a number of unforseen issues that have led to the delay, including the vast amount of individual files on the server which has reduced file transfer speeds. We will put a thorough incident report on this RSS as soon as soon as we have received it from our upstream providers.
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Update: 05.30 pm
This issue still continues. We sincerely apologise for the long delay.
Our upstream providers are absolutely certain in their ability to
restore service by tonight. There have been a number of unforseen issues
that have led to the delay, including the vast amount of individual
files on the server which has reduced file transfer speeds. We will put a
thorough incident report on this RSS as soon as soon as we have
received it from our upstream providers.
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Update: 4.00pm
Situation remains the same at this time. Please watch this page for further updates.
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Update: 2:50pm
Unfortunately this issue is still ongoing. The sheer amount of emails and files stored on the servers to transfer is causing this delay. Our own email address is also on this network. So if you have emailed us, we may not have received your email yet. Please instead use emergencysupport@loungenetwork.co.nz
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Update: 12:45pm
The situation remains the same. We expect the migration to be complete and the mail issues resolved within a couple of hours. Please watch this page for further updates.
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Update: 10:45am
Some customers may also be experiencing delayed delivery of mail while
the storage migration is in progress. Further updates will be posted on
this page
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Update: 08.40am
Services Affected: Incoming email on POP and IMAP for some of our customers
ETA: 3 hours
Description: Further to our announcement on the 16th June, the
migration of emails to the new platform overnight has taken longer than
anticipated and mail was temporarily locked overnight while it was being
done.
The mail migration is ongoing and as such, customers may receive some emails twice as this completes.
There is no risk to your data or service, but we appreciate that
receiving any emails twice may cause inconvenience. The alternative was
for us to lock email during business hours which we feel would cause
more disruption.
If you have any questions, please contact us via our normal website.
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We have scheduled a maintenance window to perform mail storage
migration on Wednesday morning, starting at 00:00. This will address
mail performance on our storage servers.
Start Time: 18/06/2014 00:00 NZST
End Time: 18/06/2014 03:00 NZST
During this maintenance window POP3 and IMAP will be unavailable.
We thank you for your understanding while this work is completed, and
apologize for any inconvenience caused. If you have any questions,
please do not hesitate to contact us.