Information on how to setup your email accounts in both the Control Panel, and in your email client software.
Setting up Email in Outlook 2003 and newer Outlook versions
Setting up Email in Outlook Express
Setting up email in Apple Mail
Setting up Email accounts in Eudora or another email client
Set up email on an iphone / ipad / ipod
How do I manage or reduce my diskspace usage on the server?
What are my incoming and outgoing mail servers?
How do I setup new email addresses?
How can I access the webmail without logging into my Control Panel?
Can I change my MX record to use other email services?
What is my email accounts username and password?
How do I alter my 'REPLY TO' email address in my email client software?
How do I enable SMTP Authentication in my email program?
How do I set my email software to delete my old emails off the server?
VIDEO: Setting up a new email address in CPanel and Outlook 2007.
Setting up Email in Outlook 2003 and newer Outlook versions
Step 1: Select E-mail Accounts... from the Tools menu.
In newer versions of Outlook, this maybe under the 'File' Tab, under 'Account Settings'
Figure 1
Step 2: In the E-mail Accounts window, select the Add a new e-mail account option.
Step 3: Click Next >.
Figure 2
Step 4: Select server type POP3.
Step 5: Click Next >.
Figure 3
Step 6: Enter your name and email address into the Your Name and E-mail Address fields, respectively.
Step 7: Enter your 'Incoming Mailserver (POP3)' and 'Outgoing Mailserver' (SMTP) details, which will be in your Account Settings email we sent you when the account was setup. These are also displayed below, and depend on the hosting plan you are on. Please contact your ISP if you are not sure what it your outgoing server should be set to.
Incoming Mail (POP3) should be set to:
For cPanel hosting plans, it should be set to: mail.yourdomain.co.nz
For Corporate and Business Class hosting plans, it should be set to: pop3.webhost.co.nz
For all other Hosting Plans, and Email Only Plans, it should be set to: pop3.iserve.net.nz
[replace your yourdomain.co.nz with your domain name]
If you need to enter advanced settings, these are:
Port: 110
SSL encryption must be unticked
Outgoing Mail (SMTP) should be set to:
Enter the SMTP settings of your ISP.
eg. If you use Xtra to connect to the internet, then enter your outgoing mail to: smtp.xtra.co.nz. If you use Paradise.net to connect to the internet, then enter your outgoing mail to: smtp.paradise.net.nz. If you are unsure of your ISPs SMTP settings, then email or call your isp and ask them for the setting for their ‘Outgoing Mail Server’.
If you need to enter advanced settings / more settings, these are usually:
Port: 25
Encryption: none
If you are on our cPanel or our Corporate and Business Hosting plans, then you also have to option to use the servers built in SMTP outgoing mail server. However due to many ISPs now blocking third party SMTP server, we don't provide support for it. To use the servers SMTP server, you will need to use the Outgoing SMTP Mailserver settings which you can find at the links below
SMTP Settings for CPanel Based Web Hosting Plans
SMTP Settings for Corporate and Business Hosting plans
IMPORTANT INFORMATION FOR SPARK XTRA ISP USERS: In order to send email from a domain based email address if your ISP is Telecom Xtra, you must now follow the instructions at http://tinyurl.com/yahooxtrasmtp If you have any problems sending email via Telecom Xtras SMTP server please contact Telecom Xtra at 0800 110 050, and they will be able to help you set up the above settings for your domain based email address. By default they will block all third party domains sending through their servers, so your domain email address needs to be added by Xtra.
Step 8: Enter your mailbox username(usually your email address) and password into the User Name and Password fields, respectively. If you wish, you can use the Test Account Settings... button to check that everything has been entered correctly.
Step 9: Click Next >.
Figure 4
Step 10: Click Finish to create the account
Setting up Email in Outlook Express
Step 1: Select Accounts... under the Tools menu.
Step 2: In the Internet Accounts window, make click the Add button, then Mail....
Figure 2
Step 3: In the Internet Connection Wizard window, enter the name you want to appear on outgoing emails in the Display Name text field, then click Next >.
Figure 3
Step 4: In the Internet Connection Wizard window, enter your email address in the E-mail address field, then click Next >.
Figure 4
For cPanel hosting plans, it should be set to: mail.yourdomain.co.nz
For Corporate and Business Class hosting plans, it should be set to: pop3.webhost.co.nz
For all other Hosting Plans, and Email Only Plans, it should be set to: pop3.iserve.net.nz
[replace your yourdomain.co.nz with your domain name]
Enter the SMTP settings of your ISP.
eg. If you use Xtra to connect to the internet, then enter your outgoing mail to: smtp.xtra.co.nz. If you use Paradise.net to connect to the internet, then enter your outgoing mail to: smtp.paradise.net.nz. If you are unsure of your ISPs SMTP settings, then email or call your isp and ask them for the setting for their ‘Outgoing Mail Server’.
If you use cPanel, then you can also enter the outgoing mail to mail.yourdomain.co.nz, however you will need to tick ‘My server requires authorisation’ in the outgoing mailserver settings.[replace your yourdomain.co.nz with your domain name]
IMPORTANT INFORMATION FOR SPARK XTRA ISP USERS: In order to send email from a domain based email address if your ISP is Telecom Xtra, you must now follow the instructions at http://tinyurl.com/yahooxtrasmtp If you have any problems sending email via Telecom Xtras SMTP server please contact Telecom Xtra at 0800 110 050, and they will be able to help you set up the above settings for your domain based email address.
Click Next to continue.
Figure 5
Step 6: In the Internet Connection Wizard window, enter your mailbox name as the Account name, and enter your password in the Password field. If you do not want to have to enter your password every time you download email, tick the Remember password checkbox.
Click Next >.
Figure 6
Step 7: Click Finish in the Internet Connection Wizard window to create the account.
Figure 7
Step 8: Click Close in the Internet Accounts window to close it.
Figure 8
Step 9: In the main Outlook Express window, click Send/Recv to download your email.
Figure 9
Setting up email in Apple Mail
Step 1: If you have no accounts set up in Mail, then the New Account window will be visible when you start Mail. If it is not, select New Account... from the File menu.
Figure 1
Step 2: In the New Account window, select POP from the Account Type menu.
Step 3: In the New Account window, enter a description for your account, your full name and email address into the Account Description, Full Name and Email Address text fields, respectively.
Step 4: In the New Account window, click Continue.
Figure 2
Step 5: In the New Account window, enter in your Incoming Mail Server text box, your incoming mailserver.
Please use the incoming mailserver that was supplied in the 'Account Information' email we initially sent you.
For CPanel hosting plans, it should be set to: mail.yourdomain.co.nz
For Corporate and Business Class hosting plans, it should be set to: pop3.webhost.co.nz
For all other Hosting Plans, and Email Only Plans, it should be set to: pop3.iserve.net.nz
[replace your yourdomain.co.nz with your domain name]
Step 6: In the New Account window, enter your mailbox name (usually your email address) and password into the User Name and Password text fields, respectively.
Step 7: Click Continue in the New Account window.
Figure 3
Step 8: Make sure that Password is selected in the Authentication menu in the New Account window, then click Continue.
Figure 4
Step 9: You will need to use your ISP's SMTP server to send mails, enter its details in the appropriate fields in the New Account window.
eg. If you use Xtra to connect to the internet, then enter your outgoing mail to: smtp.xtra.co.nz. If you use Paradise.net to connect to the internet, then enter your outgoing mail to: smtp.paradise.net.nz. If you are unsure of your ISPs SMTP settings, then email or call your isp and ask them for the setting for their ‘Outgoing Mail Server’.
If you use cPanel, then you can also enter the outgoing mail to mail.yourdomain.co.nz, however you will need to tick ‘My server requires authorisation’ in the outgoing mailserver settings.[replace your yourdomain.co.nz with your domain name]
IMPORTANT INFORMATION FOR TELECOM XTRA ISP USERS: In order to send email from a domain based email address if your ISP is Telecom Xtra, you must now follow the instructions at http://tinyurl.com/yahooxtrasmtp If you have any problems sending email via Telecom Xtras SMTP server please contact Telecom Xtra at 0800 110 050, and they will be able to help you set up the above settings for your domain based email address.
Step 10: Click Continue.
Figure 5
Step 11: If your SMTP server supports Secure Sockets Layer (SSL), tick the Use Secure Sockets Layer checkbox in the New Account window. If you are unsure, you should leave it unticked.
Step 12: Click Continue.
Figure 6
Step 13: A summary of your account details are shown in the New Account window. If any of the details are incorrect you can click the Go Back button to go back and change them.
Step 14: Click Continue.
Figure 7
Step 15: Click Done in the New Account window to create your email account.
Figure 8
Setting up Email accounts in Eudora or another email client
Select Tools > Personalities.
Right click the left-hand side of the screen. Select 'New'.
The 'New Account Wizard' will appear.
Type in a name for this account and select 'Next>'.
Select 'Create a brand new email account' and select 'Next>'.
Type in your actual name (not your email address) and select 'Next>'.
Type in the email address you wish for people to send email to (this can be an alias or a true POP3 account). Select 'Next>'.
Type in the true user for this POP3 account (username@mydomain.co.nz). Select 'Next>'.
Select 'POP' for type of incoming mail server.
Type in mail.yourdomain.co.nz and be sure to use your actual domain name, in 'Incoming Mail Server' field. Select 'Next>'.
Select 'Finish'.
Right-click on the new personality created, and select 'Modify'.
In the 'SMTP Server' field, type mail.yourdomain.co.nz, or your ISP's SMTP server. eg. for XTRA it is smtp.xtra.co.nz
Select 'OK'.
OTHER EMAIL PROGRAMMES
Use this information:
Incoming Mailserver (POP3): For all cPanel Accounts use mail.yourdomain.co.nz
Incoming Mailserver (POP3): For Corporate & Business Class Hosting Accounts use pop.yourdomain.co.nz or pop.mydns.net.nz
Incoming Mailserver (POP3): For all Other Hosting Accounts use pop3.iserve.net.nz
Outgoing Mailserver (SMTP): Use your ISP's SMTP server. eg. for XTRA it is smtp.xtra.co.nz
(You may need to contact your ISP if you don't know their SMTP setting)
Username: username@mydomain.co.nz (or the username you have setup or been provided with)
Password: your password
Remember to replace yourdomain.co.nz with your own domain name
Set up email on an iphone / ipad / ipod
Please first follow the instructions on the apple website at http://support.apple.com/kb/HT4810
Where it asks you to select your email provider, tap Other > Add Mail Account.
Then refer to the settings in the account information email we initially sent you.
The recommended incoming mail settings are setting the email up as a POP3 account, and in the advanced settings using port 110, with SSL switched to OFF. Your mailserver username will be similar to that below.
Mail Server Username: name@yourdomainname.co.nz
The incoming mailserver settings can be found here.
The outgoing mail server should be set to that of your ISP/mobile phone provider. Please contact your ISP/mobile phone provider if you don't know what this is.
If you want to see more advanced email settings, and are a CPanel user, please log into your CPanel account. Then under 'email accounts' > go to the email address you want to use> click the 'more' button > then click the Configure email client. That will then display the advanced settings.
Corporate and Business Class hosting clients can find more advanced email settings here .
How do I manage or reduce my diskspace usage on the server?
No matter how much diskspace you have in your hosting account, at some stage you are likely to run low, or run out of email storage space. When you run out of diskspace on our CPanel plans, any emails sent to your email account will bounce back to the sender, with a message to say that the email delivery has failed due to you being over your quota. Therefore it is highly recommended that clients regularly check their email usage, and regularly download their emails off the server for local archiving.
IMAP Users
If you use IMAP, your email software should allow you to easily move old emails off the server, by either of the following methods. This is a very generic process clients will be using a wide range of different email clients (Outlook, Thunderbird, Mail etc)
1. Order emails by date, Highlight (shift+ctrl + end) all emails older then certain date and either delete or drag and drop in a folder - this brings emails off the server onto their local machine
2. Use archiving options within the email client under advance options where you can specify : Archive all emails older than x months etc
This automatically archives emails as they pass the x month mark where x is some number you have selected based on the volume of email you get per month.
POP Users
If you are using POP for your email, you can easily set your email client to delete emails off the remote server as they are downloaded, or after a few days. This won’t however delete any emails you have stored while using webmail, or any spam in your spam folder. So you should still log into webmail to see if there are any emailing still in your email account.
Webmail Users
If you use webmail, you can delete emails from your inbox, sent mail, and any other folders you have setup, directly from inside your webmail interface. However deleting emails this way only moves them into your trash folder in webmail . So you will also need to go into your webmail trash folder to permentely delete those emails. We also recommend going into your spam folder and deleting any emails from it, as overtime this folder will fill up with spam. You should also regularly check this folder to make sure that there aren’t any legitimate emails you have missed, which have incorrectly been delivered into this folder.
We recommend always making sure that the amount of email storage space that you have allocated yourself when you initially setup your email account, does not exceed your total hosting diskspace. If it does, and if you do end up exceeding your total hosting quota, then CPanel may shutdown all services associated with your hosting account. This includes your website and email services. The system will do this to prevent data corruption, as the hosting account will not have any diskspace to write to. If this happens you may need to contact us to temporarily raise your diskspace quota while you clear your diskspace, as you may not be able to delete emails if the quota is exceeded. Alternatively you may wish to upgrade to a larger hosting plan which is better suited to your higher diskspace requirements.
Our hosting servers are not designed to be used for permanent email storage in the cloud, as they are primarily designed as website hosting servers, so they have limited diskspace. If you are looking for an email service that allows permanent email storage in the cloud, we would recommend using Googles Gmail email service for this. You can easily point or redirect your email services to Googles service from inside your CPanel control panel. Google have huge specialist email servers solely for email, and in general it is very reliable. Although with everything, we would still recommend have your own local backup of your emails and files, just in case.
What are my incoming and outgoing mail servers?
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INCOMING (POP3) MAILSERVERS:
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Your Incoming Mail (POP3) should be set to:
For cPanel hosting plans, it should be set to: mail.yourdomain.co.nz , on port 110. Please click here for full details and more advanced settings you can use.
For Corporate and Business Class hosting plans, it should be set to: pop.yourdomain.co.nz or pop3.webhost.co.nz , on port 110. Please click here for full details and more advanced settings you can use.
For all Other Hosting Plans, and Email Only Plans, it should be set to: pop3.iserve.net.nz, on port 110.
[remember to replace your yourdomain.co.nz above, with your domain name]
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OUTGOING (SMTP) MAILSERVERS:
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Your outgoing mailserver settings (SMTP) should be set to:
Enter the SMTP settings of your ISP.
eg. If you useSpark Xtra to connect to the internet, then enter your outgoing mail to: send.xtra.co.nz and use your Spark email outgoing login details. If you are unsure of your ISPs SMTP settings, then email or call your isp and ask them for the setting for their ‘Outgoing Mail Server’.
Our SMTP servers:
For most of our hosting plans, you can also now use our SMTP server for sending out emails, and the SMTP server details are below. Please however use your own ISPs SMTP server if you can. We don't provide any technical support for clients using our SMTP server, as some ISP's will block access to third party SMTP servers, from sending through their network. These ISP's require their users to use their own SMTP server, so you should use your ISP's SMTP server if you can.
For cPanel hosting plans, the outgoing mail SMTP settings should be set to mail.yourdomain.co.nz. You will need to tick ‘My server requires authorisation’ in the outgoing mailserver settings. You will need to make sure you are using either port 26 or port 8025. You will also need to make sure that your email client is set to first check your email, before sending it, to enable you to log into the server.
[remember to replace your yourdomain.co.nz above, with your domain name]
Please refer to our settings page for more configurations by clicking here.
For Corporate and Business Class hosting plans, please refer to our settings page by clicking here.
For other hosting plans without a control panel, we do not provide email SMTP servers, so you will need to use your ISPs SMTP server as normal.
How do I setup new email addresses?
CPanel Hosting Account Users:
This can all be done within the Email Accounts section, inside the CPanel Control Panel.
(1) To create new email addresses you first need to log into the cPanel management console, by logging into your server here.
(2) Next enter your CPanel account username and password into the login up box.
(3) To create a new email address, you click on the ´Email Accounts´ icon.
(4) Next enter the email address and password you want to use for your new email account, and click the 'create account button'.
Thats it!
Corporate and Business Class Web Plan Users
To setup new email addresses , please navigate to our Corporate and Business Class Userguide which is located at https://support.loungenetwork.co.nz/2010/01/faq-information-corporate-business.html
Then please look under the sections of the userguide under the [EMAIL] section.
For clients who do not have a hosting control panel, you will need to email us, for us to add or modify your email addresses.
How can I access the webmail without logging into my Control Panel?
CPanel Hosting Account Users:
You can access your web mail account by going directly to http://www.web.loungenetwork.co.nz/login-cpanel-webmail.php
Corporate and Business Class Hosting Users:
Use "http://webmail.yourdomain.co.nz/", or https://roundcube.webhost.co.nz/?_task=login
All Other Hosting Users, and Email Only Accounts:
Use "http://www.webmail.loungenetwork.co.nz/"
Remember to replace yourdomain.co.nz with your own domain name
Can I change my MX record to use other email services?
Yes. You can change your MX record from within your control panel to have any server to handle your emails.
If your hosting account doesn't have a control panel, you will need to email us with your request for us to modify your MX settings. Charges may apply.
What is my email accounts username and password?
If your hosting plan comes with a hosting control panel, eg. cPanel, you will be able to find your email accounts username by logging into cPanel, and navigating to the 'email' section of the control panel. If you have also forgotten your email accounts password, you can set up a new password inside your control panel. You can log into your hosting control panel by clicking here.
If your hosting plan doesn't include a control panel, your email accounts username and password will be in the initial email we sent you with your hosting accounts settings.
How do I alter my 'REPLY TO' email address in my email client software?
For Microsoft Outlook software, please view this 'You Tube' video tutorial at http://tinyurl.com/setreplyaddress
Below are simple instructions for how to do it in Outlook Express / Windows Vista Mail. Other email clients are similar
Click on "Tools"
Click on "Accounts"
Click on the "Mail Tab"
Click on the account labeled as your "default" account
Click on "Properties"
Under "User Information", the "Name" is the name that will show in the reply address. You may change this if you wish.
Under "User Information", the "E-mail address" is the reply address that will be used as your from or reply address. This is where you change your reply address.
Under "User Information", the "Reply address" is provided if you want your "From" address and your "Reply" address to be different. We recommend that you do not use this feature. Instead, place your reply address in the "E-mail address" box.
Click OK.
You will now have changed the address that will show as the From address when you send an email and that will be used as a Reply address when someone clicks Reply.
How do I enable SMTP Authentication in my email program?
Below you will find directions for enabling SMTP Authentication in your mail program.
Outlook Express
From the Tools menu, choose "Accounts."
Select the "Mail" tab.
Double-click the email account you need to update. (i.e. mail.yourdomain.com).
Select the "Servers" tab.
Check the box next to "My Server Requires Authentication."
Click "Ok."
Outlook '98 and 2000
From the Tools menu, choose "Accounts."
Select email account you need to update. (i.e. mail.yourdomain.com).
Click "Properties".
Select the "Servers" tab.
Check the box next to "My Server Requires Authentication."
Click "Ok."
Outlook 2002 and 2003
From the Tools menu, select "Email Accounts."
Select "View or change existing email accounts" and click "Next."
Select your Email account and click the "Change" button on the right.
Click the "More Settings" button in the bottom-right corner of the E-Mail Accounts window.
In the Internet Email Settings window, click the "Outgoing Server" tab.
Check the box next to "My outgoing server (SMTP) requires authentication."
Outlook 2007
From the Tools menu, select "Account Settings."
Select your Email account and click the "Change" button.
Click the "More Settings" button in the bottom-right corner of the E-Mail Accounts window.
In the Internet Email Settings window, click the "Outgoing Server" tab.
Check that the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.
Outlook 2010
From the File menu, select "Info" and choose "Account Settings."
Select your Email account and click the "Change" button.
Click the "More Settings..." button in the bottom-right corner of the E-Mail Accounts window.
In the Internet Email Settings window, click the "Outgoing Server" tab.
Check that the box next to "My outgoing server (SMTP) requires authentication" is checked and "use same settings as my incoming mail server" is selected.
Mac Mail for OS X
Open Mac Mail.
From the "Mail" menu, choose "Preferences."
Click the "Accounts" icon at the top of the window.
Next to "Outgoing Mail Server (SMTP):" click on the drop-down menu and go to "Edit SMTP Server List"
Check to make sure you have the correct SMTP server selected at the top.
Verify that "Authentication" is set to "Password."
If the "User Name" and "Password" fields are not set, enter your full email address as the username, and your password.
Click "Ok."
Close the accounts window by clicking on the red circle in the far upper left hand corner of the "Accounts" window.
Mac Mail will ask you if you wish to save your changes, make sure to click the "Save" button.
How do I set my email software to delete my old emails off the server?
You will need to go into your softwares settings for the email account, and 'untick the setting 'Leave a copy of messages on the server'. Most email clients will have this setting somewhere in the advanced settings of the email account.
This video shows you where in outlook this setting is http://youtu.be/Ax-d1TDorwE?t=7s
You also can set it so it leaves the email on the server for a few days after downloading, before it deletes it.
Setting up a new email address in CPanel and Outlook 2007 or newer
Below is a link to a comprehensive video tutorial, showing how to setup a new email address in Cpanel, and then setting up that new email account in Outlook. Please note that this video was not created by us, but is a third party video, so some of the settings and port numbers in this video will differ from those of our servers. So please refer to the technical details of our servers by clicking here
Watch Video Now
If you need email setup instructions for other types of email software, there are literally thousands of videos on You Tube showing how to set them up. As there are hundreds of email programs and platforms different version out there, it is not possible for us to know them all, and to know how to set them up. But most follow very similar setup procedures. Please also consult with your email software instructions or the email software vendors own website.