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[FAQ] Userguide: Corporate & Business Hosting

Information specific to our Corporate and Business Web Hosting plans on our NZ Based Clustered Web Hosting Network.

Introduction
Welcome to our NZ Hosting Control Panel User Guide
Control Panel and Webmail Login
Shared Hosting Overuse - Q&A's
How do I monitor my Diskspace and Bandwidth usage?


Domain Names
How do I get the UDAI for a Domain?
How do I change my Domain name's contact details?
How do I change the nameservers for my Domain?
How do I set up a DNS template?  
How do I edit a DNS template?
How do I apply a DNS template?
How do I edit my hosts file?
How do I register a new Domain Name through my control panel?
How do I renew a domain using the Control Panel? 
How do I set up a URL redirection / parking?
How do I transfer a Domain into my control panel?

Email
How do I change  the spam settings of an email alias?
How do I change a domain's spam settings?
How do I change an email address' password?
How do I change an email address' spam settings?
How do I check my email diskspace usage?
How do I check my email from a remote computer?
How do I delete an email address?
How do I enable SMTP authentication for an email address?
How do I remove an email alias destination?
How do I set up a new email address in my control panel?
How do I set up a wildcard email address?
How do I set up an autoresponder?
How do I setup additional destinations to an email alias?
How do I setup an email alias / forwarder?
How do I setup email on my iPhone/ iPad using iOS Configuration?
How do I setup my email account in Outlook 2003 and newer versions?
How do I setup my email account in Outlook Express?
How do I turn off my autoresponder?
Using SPF records in your domain template to combat spam
What settings should I use to collect my email via an email client?

FTP
How do I add a Linux FTP user?
How do I change an FTP user's password?    

Legacy Email Accounts

How to perform a simple legacy mailbox upgrade
The New and Old Systems Explained

Linux Web Hosting
Clean / search engine safe URLs.
How do I browse my folders using the Control Panel?
How do I enable Google PageSpeed?
How do I set my Linux site to use PHP5?
How do I turn on or off Safe Mode
How do I turn Register Globals off?

MSSQL
Am I getting charged for my MSSQL log files?
How do I add a MSSQL database?
How do I administrate a MSSQL database?
Allow MYSQL database access from a local or remote IP address

MYSQL
How do I add a database user in the Control Panel?
How do I add a MySQL database?
How do I administer a MySQL database?

Advanced Features and Settings
How do I add a cron job?
How do I add a PGP user?
What are the server settings and addresses?
How do I add additional websites?
How do I edit a website's settings?

Statistics
How to access your new Websites Statistics
How can I see how much bandwidth my website is using?

Windows Server
ASP.NET Email TLS issue
How can I connect to a MySQL database from the windows server?
How do I add additional users to a MSSQL database?
How do I change folder and file permissions?
Sample ASPX script to send emails
What components are installed on the server?

Welcome to our NZ Hosting Control Panel User Guide

Welcome to our New Zealand Web Hosting Control Panel User Guide.

We have created this User Guide with illustrated tutorials, to guide you through the various steps of managing your web hosting, domain name, and email services.

All services should be able to be fully self managed through your hosting control panel, whether that be setting up a new email address, through to setting up a MySQL database.

All tutorials are divided up into sections eg [EMAIL] for email, [DOMAINS] for domains.

Please start navigating through our user guide by clicking here. 

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Control Panel and Webmail Login

To log into the hosting control panel or webmail, on either our Corporate or Business Class hosting plans, please use the link below.

http://www.controlpanel.co.nz/

PLEASE NOTE: For clients on our cPanel based web hosting plans, you are able to log into your control panel, at the following address www.yourdomain.co.nz/cpanel
Replace yourdomain.co.nz, with your actual website address.

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Shared Hosting Overuse - Q&A's

Commitment to Continuous Improvement of the Hosting Infrastructure

At the lounge Network, our upstream providers make an ongoing commitment to investing in resource and technology that ensures the servers run at optimal performance & availability - and most importantly - keeps your website or app running smoothly. Recently this has included;

  • a complete overhaul of our shared hosting architecture, including upgrading all front-end servers and SATA drives to HP hardware,
  • the implementation of MySQL Governor to regulate usage and prevent a site from affecting others when it requires additional resource,
  • over $70,000 and 1000 hours of development/engineering time into upgrading mail systems and storage, providing you with a significantly more robust service.

Why have quotas been implemented?

There are always a very small number of shared hosting customers (less than 1%) whose resource use would be considered 'excessive' for the shared hosting network and plan that they are on.

To ensure that no individual website’s resource use impacts on the performance of other websites, our upstream providers have also implemented shared hosting usage quotas. The quotas have been designed to only impact the top 1% of customers who fall outside of what is generally considered to be 'fair use’. Unfortunately the 1% of top users end up using 99% of resources and causing 99% of server problems.

If you are one of the 99% - you won't be affected in the slightest. You will only be affected if you are inside the top 1% of users who are considered as using excessive resources on the shared hosting network..

How do I know if I am over-using?

We will send a monthly email to all relevant customers with a notification of overuse.

If you would like to check your website traffic and storage usage, as well as your email storage usage, you can do this by following the instructions further down the page. All can be viewed online via either the Hosting Control Panel, or in the case of website traffic usage, inside the Webalizer Log Analyser

What can lead to excessive use?

  • Streaming Audio, Video or Podcasts
  • Using your hosting plan to backup large files or large quantities
  • Using your hosting plan for file-sharing purposes
  • Downloadable files in your storage space, which are receiving a large number of downloads. e.g. PDF, ZIP, DOC files
  • Using your hosting plan to host files for other websites
  • Storing emails for other domain names
  • Having a large number of email accounts setup
  • Having a very popular or high bandwidth website.
  • Using IMAP, POP or Webmail, and never deleting your old emails, or downloading them for local storage / backup.

 

When will monitoring take effect?

Monitoring has already been implemented and the top 1% of customers have been notified of their overuse. Monitoring will continue and invoices will be issued for overuse for the month of November 2014 onwards.

How will monitoring work?

Under the new system, clients will now take responsibility for the monitoring of their own website and email usage, and that you don't exceed your allocated monthly quotas. This can be done though the online monitoring tools. However we will still do some limited monitoring to help high usage clients detect if they may exceed their allocations.. This will be done in the following way. A snapshot of clients account usage will be taken between the 20-25th of each month. If you are overusing resources at that stage, we will notify you via email that your usage is exceeding the quotas of our shared hosting plans, and that you will be required to take action. In the case of diskspace usage, you will be either required to get your diskspace usage down to well under the quota at least 3 days before the end of the month (which is when the final calculation is done), or you will be charged at the beginning of the next month for the previous month usage over your quota.

In some cases clients may not be over their quota when the snapshot is taken around the 20-25th of the month, and clients may only exceed the quotas nearer to the end of the month when the final calculations for resource usage are calculated. If this occurs, clients will be charged at our casual rate for those overages if they are over quota when the final calculations take place. Therefore we urge clients to monitor their usage and if clients are needing more server resources, to choose the most appropriate resource pack.

Please note that resource usage can be difficult to predict, especially with bandwidth usage. Some websites can receive big swings in bandwidth usage. e.g. If a website advertises a promotion on TV, it can result in very high usage on server resources in a very short period of amount of time. Therefore we recommend assessing your resource usage requirement before running such promotions which may create significant loads on server resources.

What happens if I exceed my quota for the month?

In almost all cases when a client is going to exceed their resource quotas, we will email the client to reduce their usage between the 20-25th of the month. However in the case where a pre-pay pack wasn't purchased and end up exceeding their usage at the end of the month, then the client will be billed at a casual rate, with a minimum $10+gst per month fee for the over usage. e.g. The client may go over their storage quota or bandwidth quota between the 20th till the end of the month, and there wasn't sufficient time for us to email the client about their over usage. This includes if you go over your pre-pay resource pack quota. For mail or web storage quotas, if you can get yout usage under the quota by the time the usage is rerecalculated, you won't be charged. Bandwidth however will be charged.

Bandwidth Overusage charge $5 + GST per 1 GB
Web Storage Overusage charge $10 + GST per 1 GB
Mail Storage Overusage charge $10 + GST per 1 GB

Who is responsible for managing my website and email usage?

The hosting client is solely responsible for managing their own website and email usage, and that their usage remain under their quotas. If clients need more server resources, they must purchase additional resources. Clients are able to check website and email usage sizes from inside their hosting control panel. Website storage sizes can be found under the 'Websites' section of the control panel. Total email storage sizes can be found in the 'Email' section under 'Mail Disk Usage' . Traffic usage can be found inside their website Statistics using the Webalizer Log Analyser (this is a tutorial on how you access statistics). Webalizer Log Analyser will have a daily breakdown of website usage, as well as totals for the previous months going back 12 months, and clients will be able to extrapolate from that, what their monthly usage may be.

All usage calculations and statistics are generated once a day, so reducing your diskspace usage won't show up until the next day.

If I only go slightly over any of my quotas, will I still be contacted and charged for the amount I have gone over?

Yes, if you go over any of the quotas, you will be charged for your over usage. Therefore we urge clients to regularly check their bandwidth and diskspace usage, and make sure they have enough bandwidth purchased for their needs.

How is this new system better than the old system?

We have always have a Fair Usage Policy on our shared hosting plans, where if a website was using more than it's fair share of resources for the shared platform, clients would have had to modify their usage. Prior to us introducing these resource packs, if a clients website exceeded the resources of what our upstream providers considered was 'Fair Use' for the shared platform, then we usually wouldn't be able to continue to host that website on our shared platform. Instead we would provide the client with a number of options which would include either reducing their usage, moving to a VPS or Cloud hosting system, or in extreme cases a Dedicated server option. All of these are relatively expensive options. So the new overusage fees allow us to continue to host those higher resource websites on our network at a more affordable price than we could otherwise offer. There are however always extreme cases with server resource usage, so in some rare cases the shared network may not be suitable for the type of website or app it is being used for.

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How do I monitor my Diskspace and Bandwidth usage?

The following applies to our Corporate and Business hosting plans.

Clients are able to monitor how much Website and Email diskspace they are using from inside their hosting control panel. Website storage sizes can be found under the 'Websites' section of the control panel. Total email storage sizes can be found in the 'Email' section of the control panel, under 'Mail Disk Usage' .

Bandwidth usage can be found inside their website Statistics using the Webalizer Log Analyser . Webalizer Log Analyser will have a daily breakdown of website usage, as well as totals for the previous months going back 12 months, and clients will be able to extrapolate from that, what their monthly usage may be.

All usage calculations and statistics are generated once a day, so reducing your diskspace usage won't show up until the next day.

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How do I get the UDAI for a Domain?

Step 1: In your web browser, go to www.controlpanel.co.nz


Figure 1

Step 2: Enter your Lounge Network User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: Click Get UDAI under the Domains tab. If Get UDAI is not visible, click the Domains tab to expand it.


Figure 3

Step 4: Enter a list of Domains you wish to generate UDAIs for into the Get Domain UDAIs dialogue, then click Next.


Figure 4

Step 5: UDAIs will be generated for the Domains you own, and emailed to the Domain Registrant on record.

If the registrant/owner of the domain has changed recently, you will need to fill in the change of ownership form, which you can download by clicking here.

Step 6: When you have finished generating UDAIs you can log out of the Control Panel by clicking the logout button (shown in figure 5) in the top right corner of the window.


Figure 5

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How do I change my Domain name's contact details?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Contacts under the Domain Registry tab. If Contacts is not visible, click the Domain Registry tab to expand it.


Figure 3

Step 4: Locate the contact you wish to edit under the Domain Contacts list in the right of the window, then click the [edit] link next to their name.


Figure 4

Step 5: Edit the contact details for the contact you selected.

Step 6: When you have finished editing the contact, click the Save button to save your changes.


Figure 5

Step 7: If you are finished using the Control Panel, you can log out by clicking the logout button in the top right corner of the window (show in figure 6).

 


Figure 6

 

Step 7: Lastly check that your new details have been updated in the Public Domain Registry, by entering your domain in our search form at www.loungenetwork.co.nz/whoisnz . This should show the change in real time. If it is still showing the old contact details, please email us straightaway, as it could indicate a problem with the contact details you have entered.

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How do I change the nameservers for my Domain?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Domains under the Domains tab. If Domains is not visible, click the Domains tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. Click the [edit] link of the domain you wish to edit name servers for.


Figure 4

Step 5: Uncheck Use Default Name Servers in the Edit Domain dialogue to make the Name Server fields editable.


Figure 5

Step 6: Enter the hostnames of the name servers you wish to user, and (optionally) also enter their respective IP addresses.

Step 7: Click Save to save your changes to the name server settings


Figure 6

Step 8: When you are finished editing the name server addresses you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the page.


Figure 7

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How do I set up a DNS template?  

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Domain Templates under the Services tab. If Domain Templates is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the Domain Templates your account has are listed on the right of the page. To create a new domain template, click the Add A Domain Template... link at the top of the page.


Figure 4

Step 5: In the Domain Template dialogue, enter a name for the template (shown in figure 5).

Step 6: In the Domain Template dialogue, enter all the required values for MX, TXT, CNAME and A records. If you need a new record, click its relevant Add an (type) record, for example, Add an MX record to add a new MX record.

Step 7: If you would like the template to be accessible from Sub Accounts, check the Allow your Sub Accounts to use this template in the Domain Template dialogue (shown in figure 5).

Click Add to add the Domain Template.


Figure 5

Step 8: The Domain Template will be available immediately. When you have finished adding Domain Templates you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the window.


Figure 6

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How do I edit a DNS template?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Domain Templates under the Services tab. If Domain Templates is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the Domain Templates your account has are listed on the right of the page. Click the [edit] link of the Domain Template you wish to edit.


Figure 4

Step 5: In the Edit Domain Template dialogue, edit any of the settings which you need to edit.


Figure 5

Step 6: Click Save in the Edit Domain Template dialogue to save the changes to the Domain Template.


Figure 6

Step 7: If you have altered any of the A, MX, CNAME or TXT records they will be available after the next zone rebuild (which occurs every half-hour). When you have finished editing Domain Templates you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the window.


Figure 7

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How do I apply a DNS template?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Domains under the Domains tab. If Domains is not visible, click the Domains tab to expand it.


Figure 3

Step 4: All the Domains your account has are listed on the right of the page. Click the Domain Template icon (shown in figure 4) for the domain you wish to apply a Domain Template to.


Figure 4

Step 5: Select the Domain Template to apply to the Domain from the Template menu in the Edit Domain dialogue.

Step 6: Click Save in the Edit Domain dialogue to apply the Domain Template.


Figure 5

Step 7: The new Domain Template's settings will be active on the domain after the next zone rebuild (which occurs every half-hour). When you have finished applying Domain Templates you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the window.


Figure 6

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How do I edit my hosts file?

From time to time you will need to edit your hosts file to ensure that your domain name is pointing to the correct website setup that you have. This is applicable to anyone who is transferring their website to us or who has just registered their domain name and don't want to wait for the DNS propagation to start work on their website.

The hosts file is an operation system (be it Linux or Windows) file which tells your computer to get the website files from the server that you specify in the hosts file.

This process shows you how to edit your hosts file:

  1. Locate your hosts file:
    - Windows 7 or newer / Vista: \system32\drivers\etc\hosts.
    - Linux and Mac OS X: /etc/hosts.
    - Windows XP: C:\windows\system32\drivers\etc
    - Windows NT / 2000 : C:\winnt\system32\drivers\etc
  2. Edit your hosts file: Depending on your user access rights to your operating system, open up Notepad and then open the hosts file found from the above respective directory. Please note, you need Administrator rights to edit this file.
  3. Add domain settings: You need to add following to your hosts file for our respective servers:


    LINUX SERVERS

    Standard Linux Web Cluster (PHP5.3, APCGoogle Page Speed)
    Add the following line, replacing mydomain.co.nz with your actual domain name:
    119.47.114.163 www.mydomain.co.nz mydomain.co.nz

    Our PHP 5.3 cluster runs APC and Google Page Speed for extra performance.


    Alternative Linux Web Cluster (PHP5.2)
    Add the following line, replacing mydomain.co.nz with your actual domain name:
    119.47.114.165 www.mydomain.co.nz mydomain.co.nz

    Alternative Linux Web Cluster (PHP4)
    Add the following line, replacing mydomain.co.nz with your actual domain name:
    119.47.114.164 www.mydomain.co.nz mydomain.co.nz


    WINDOWS SERVERS

    Windows 1 server
    Add the following line, replacing mydomain.co.nz with your actual domain name:
    119.47.114.166 www.mydomain.co.nz mydomain.co.nz

    Windows 2 server
    Add the following line, replacing mydomain.co.nz with your actual domain name:
    119.47.114.167 www.mydomain.co.nz mydomain.co.nz

  4. Once you have added your respective line, save your hosts file and then open up www.mydomain.co.nz (replacing mydomain.co.nz with your actual domain name) in a browser which should be running through our servers.

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How do I register a new Domain Name through my control panel?

Step 1: In your web browser, go to www.controlpanel.co.nz


Figure 1

Step 2: Enter your Lounge Network User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Register Domain under the Domains tab. If Register Domain is not visible, click the Domains tab to expand it.


Figure 3

Step 4: In the Register Domains dialogue, enter a list of Domains you would like to register, without their top-level domain.

Step 5: In the Register Domains dialogue, select top-level domains extensions to register these Domains under, then click Next.


Figure 4

Step 6: The Domains you have attempted to register are listed with their availability and cost. Select the Domains you wish to register and the number of years you wish to register them for, then click Next.

You will then need to select which contacts to apply to the Domains, confirm your selections and enter payment details.


Figure 5

Step 7: When you have finished registering Domains, you can log out by clicking the logout button (shown in figure 6) in the top right corner of the window.


Figure 6

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How do I renew a domain using the Control Panel?

Step 1: In your web browser, go to www.controlpanel.co.nz


Figure 1

Step 2: Enter your Lounge Network User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Renew Domain under the Domains tab. If Renew Domain is not visible, click the Domains tab to expand it.


Figure 3

Step 4: In the Renew Domains dialogue, enter one or more Domains you would like to renew, then click Next.


Figure 4

Step 5: The Domains you have entered for renewal are listed. Make sure the Domains you wish to renew are ticked, select the length of time you wish to renew them for, then click Next.

You will then need to confirm your selection and enter your payment details.

 


Figure 5

Step 6: When you have finished renewing Domains, you can log out by clicking the logout button (shown in figure 6) in the top right corner of the window.


Figure 6

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How do I set up a URL redirection / parking?

URL redirection is used when you have more than one domain name, and you wish to forward or park the domain onto another websites domain name.

Step 1: In your web browser, go to www.controlpanel.co.nz


Figure 1

Step 2: Enter your Lounge Network User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Domains under the Domains tab. If Domains is not visible, click the Domains tab to expand it.


Figure 3

Step 4: All the Domains your account has are listed on the right of the page. Click the Web Redirect icon (shown in figure 4) for the domain you wish to add a Web Redirect to.


Figure 4

If you can't see the 'Web Redirect Icon' next to your domain, you will first need to set your name servers to those of the redirection server. You do this by clicking on the 'Name Server Settings' icon next to the domain (located two icons to the left of the redirect icon). In the table that appears, select 'Use Default Nameservers', and then click the save button. The Web Redirect icon should now appear.
Please note that if you have had to alter the nameservers, it will take between 6-48 hours for your redirection to begin to work.

IMPORTANT: When setting up URL forwarding, it is always a good idea to check that the domains nameservers are set to the 'Default Nameservers', as you may have previously made a modification to the domains nameservers. Unless the nameservers are pointing to the 'Default Nameservers', the redirection will not work.


Figure 4b

 

Step 5: All the current Web Redirects for this domain are listed, to create a new Web Redirect, click the Add a Web Redirect... link at the top of the page.


Figure 5

Step 6: In the Add Web Redirect dialogue, complete the URL to redirect from.

Step 7: In the Add Web Redirect dialogue, enter a URL for the site to redirect to.

Step 8: If you wish to hide the URL that the web site redirects to, tick the Use Cloaking checkbox. Click Add to set up the Web Redirect.


Figure 6

Step 9: When you have finished adding Web Redirects you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the window.

 


Figure 7

Your redirection should now work, unless you have modified the nameservers, in which case they should begin to work within 6-48 hours of making the nameserver change.

If your redirection isn't working, and you haven't modified the nameservers, you may need to make sure that the domains nameservers are actually set to the 'Default Nameservers'. They must be set to the 'Default Nameservers' to allow redirection to work. To do this, follow the instructions below.

Repeat Steps 1-3 above. Then click on the 'Name Server Settings' icon next to the domain (located two icons to the left of the redirect icon). In the table that appears (as shown below), select 'Use Default Nameservers'. This should then autofill the nameserver fields with the redirection nameservers. Then click the save button. Please note after you alter the domains nameservers, it will take between 6-48 hours for your redirection to begin to work.

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How do I transfer a Domain into my control panel?

Step 1: In your web browser, go to www.controlpanel.co.nz


Figure 1

Step 2: Enter your Lounge Network User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Transfer Domain under the Domains tab. If Transfer Domain is not visible, click the Domains tab to expand it.


Figure 3

Step 4: In the Transfer Domains dialogue, enter one or more Domains you would like to transfer, then click Next.


Figure 4

Step 5: You will then need to apply contacts to the Domain, authorize the transfer with your Domain's UDAI, and if applicable, pay a transfer fee.

Step 6: When you have finished transfering Domains, you can log out by clicking the logout button (shown in figure 5) in the top right corner of the window.


Figure 5

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How do I change the spam settings of an email alias?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain with the email alias that you want to edit the spam settings of.


Figure 4

Step 5: Click on the settings icon for the email alias address whose spam settings you want to edit.


Figure 5

Step 6: You can either choose to have the email alias use its Domain's spam settings (the default) or define settings for the forward itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

Any email deemed to be spam, that is going to leave our network, will be deleted.

After changing the spam settings, click the Save button to save them.


Figure 6

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How do I change a domain's spam settings?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain whose spam settings you want to edit, and click its envelope icon.


Figure 4

Step 5: Click on the Domain Spam Settings link at the top of the page to show the Domain Spam Settings dialog.


Figure 5

Step 6: You can either choose to use the global default spam settings, or define your own. To use your own settings, uncheck the Use global spam settings checkbox, and enter your own value into the Threshold field.

The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

Any email deemed to be spam, that is going to leave our network, will be deleted.

After changing the spam settings, click Save to save them.


Figure 6

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How do I change an email address' password?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain of the email address with the password you want to change, then click its envelope icon.


Figure 4

Step 5: Click on the settings button of the email address whose password you want to change.


Figure 5

Step 6: Complete the New Password and Confirm Password fields with the new password you want the email address to have, then click Save. If you decide you do not want to change the password, click Cancel. You can also click on the other tabs (Spam, SMTP and Autoresponder) to change other settings before saving.


Figure 6

The password change is performed immediately, so you will need to update your email client settings straight away.

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How do I change an email address' spam settings?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain of the email address with the spam settings you want to change, then click its envelope icon.


Figure 4

Step 5: Click on the settings button for the email address that you want to change the spam settings for.


Figure 5

Step 6: Click on the Spam tab in the dialog that appears, to show the email address' spam settings.


Figure 6

Step 7: You can either choose to have the email address use its Domain's spam settings (the default) or define settings for the email address itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

The spam action can either be Inbox (messages recognised as spam will have ***SPAM*** added to their subject and delivered to the email address), Quarantine (messages recognised as spam will be delivered to the email address' spam folder) or Delete (messages recognised as spam will be deleted).

Step 8: After updating the spam settings, click the Save button to confirm your changes, or Cancel to discard them. You can also click on the other tabs (Password, SMTP and Autoresponder) to change other settings before saving.


Figure 7

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How do I check my email diskspace usage?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain whose spam settings you want to edit, and click its envelope icon.


Figure 4

Step 5: Click on the Mail Disk Usage Link at the top of the page.


Figure 5

Step 6: This will then load a page showing you a list of your total combined email usage, and below this, the diskspace being taken up by each individual email account. Unless you have purchased an add-on for your email usage, your email usage must remain below 5,000MB. If you have been informed to lower your email usage because you are exceeding what our providers consider as fair usage for your shared hosting plan, you must get it below 5,000MB. Otherwise you will need to purchase an additional email storage resource.

I am using a lot of email storage, how can setup my email to reduce it?

Your email  storage over usage may have occurred if you are using POP email  and you have got your email client setup to retain a copy of your emails on the server after downloading, so it is not deleting your old emails off the server. This will always cause a mailbox to eventually fill up with email, where at some stage in the future it will become a problem with using up too much storage. It also could be happening if you are using Webmail or IMAP for your emails, and you aren’t deleting old emails off the server after they have been read, and are using the server as a backup depository for your emails. We suggest making sure that your email client is deleting the email off the server after it has downloaded it, or after a specified period of time, to prevent emails building up on the server. You can view  the email you have  stored in individual email accounts on the server via webmail at https://controlpanel.secureserver.co.nz/?webmail_only=1  ,

If you are using IMAP instead of POP in your email client, the instructions for reducing your storage usage is below.
This is the generic process depending on the type of email clients (Outlook, Thunderbird, Mail etc)
1. Order emails by date, Highlight (shift+ctrl + end) all emails older then certain date and either delete or drag and drop in a folder - this brings emails off the server onto your local machine
2. Use archiving options within the email client under advance options where you can specify : Archive all emails older than x months etc
This automatically archives emails as they pass the x month mark where x is some number you have selected based on the volume of email you get per month.

We can also purge your full email accounts. Please contact support from inside your hosting control panel if you would ike an email account purged of emails.

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How do I check my email from a remote computer?

You are able to use webmail. To log into webmail, on either our Corporate or Business Class hosting plans, please use the link below.

http://www.controlpanel.co.nz/


PLEASE NOTE: For clients on our cPanel based web hosting plans, you are able to log into webmail, at the following address www.yourdomain.co.nz/webmail
Replace yourdomain.co.nz, with your actual website address.

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How do I delete an email address?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain you wish to delete the email address from, then click its envelope icon.


Figure 4

Step 5: Find the email address that you want to delete in the email address list, then click its delete button. Please note that you will not be able to delete an email address if it has email aliases pointing at it; you must first remove the aliases before deleting.


Figure 5

Step 6: Confirm the delete by clicking the OK button in the dialog that appears.


Figure 6

The email address will be removed and made inactive immediately.

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How do I enable SMTP authentication for an email address?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain of the email address that you want to enable or disable SMTP authentication for, then click its envelope icon.

Please note that if you are still using an older 'legacy' mailbox, you must first upgrade that email address by following the instructions here, otherwise you will not be able to enable SMTP.


Figure 4

Step 5: Click on the settings button of the email address that you want to change SMTP authentication settings for.


Figure 5

Step 6: Click on the SMTP tab to show the email address' SMTP authentication settings.


Figure 6

Step 7: Authenticated SMTP can either be turned On or Off, by selecting the appropriate button.

Step 8: After changing SMTP settings, click the Save button to confirm your changes, or Cancel to discard them. You can also click on the other tabs (Password, Spam and Autoresponder) to change other settings before saving.


Figure 7

Changes to the SMTP authentication settings are made immediately, so you will need to update the settings in your email client. You should use SMTP server smtp.webhost.co.nz, and we recommend connecting using SSL on port 465.

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How do I remove an email alias destination?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain you wish to remove the forwarding destination from, then click its envelope icon.


Figure 4

Step 5: Click the remove button for the forwarding destination you want to remove. Destinations that are Email Addresses or legacy mailbox will not be altered. If you remove all the destinations from an email alias, you will no longer be able to receive email at that email alias.


Figure 5

Step 6: Click OK in the dialog that appears, to confirm the email alias destination removal. If you do not want to remove the destination, click Cancel.


Figure 6

The destination will be removed immediately.

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How do I set up a new email address in my control panel?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain you wish to add an email address to, then click its 'envelope' icon.


Figure 4

Step 5: Click the Add Email Address... link in the Email Addresses section of the page. This will show the Add Email Address dialog.


Figure 5

Step 6: Setting up an email address requires an email name and password; other settings are optional. You can either choose to add a mailbox which stores the email messages on our system with 'Add mailbox' and/or 'Add Forwarding' which will forward the message to another email address. If you only require an email mailbox, and no email forwarding, you should untick the 'Add Forwarding' option, as shown in figure 6b below.. The Password and Confirm Password fields must match. You can use our quick password generator to place a new password for you by clicking on 'Generate Password'. The password will be printed out underneath.


Figure 6a


Figure 6b

Please note that your Email Mailbox USERNAME for setting up your email client or logging into webmail, is YOUR FULL EMAIL ADDRESS (eg. name@yourdomain.co.nz).This differs from older 'Legacy Email' accounts, where you have a different username.

Step 7 (optional): Spam settings for the email address can be set as well, by clicking on the Spam tab. You can either choose to have the email address use its Domain's spam settings (the default) or define settings for the email address itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

The spam action can either be Inbox (messages recognised as spam will have ***SPAM*** added to their subject and delivered email address), Quarantine (messages recognised as spam will be delivered to the email address' spam folder) or Delete (messages recognised as spam will be deleted).


Figure 7

Step 8 (optional): Authenticated SMTP can be enabled for the email address, this will allow you to send email through our SMTP server using authenticated SMTP. You can enable Authenticated SMTP for the email_address by clicking on the SMTP tab, then clicking the On radio button. Please note that we don't provide support for this, and your ISP may also not allow you to send using a third party SMTP server. In that case, please use your ISPs SMTP server for sending emails.


Figure 8

Step 9 (optional): You can also set up an auto-responder for the email address: this will automatically send a response to any email that the email address receives. To enable an autoresponder, set the status radio button to On, and then choose a start and end date and time for the autoresponder. If required, you can click either calendar icon to show a calendar for picking dates. The message that you want to be sent back by the autoresponder is added in the Message text box.


Figure 9

Step 10: After setting all the options you require, you can add the email address by clicking the Add button. If you want to continue adding email addresses, uncheck the Close dialog box after adding checkbox before clicking Add. You can then repeat steps 6 through 10 to add more email addresses.

If you decide you do not want to add the email address, click the Cancel button.


Figure 10

The email address will be made active immediately.

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How do I set up a wildcard email address?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain that you want to add a wildcard email address to, and click its envelope icon.


Figure 4

Step 5: A wildcard email address, is a special type of email alias; click the Add Email Alias... link in the Email Aliases section of the page.


Figure 5

Step 6: In the Add Email Aliases dialog, enter a destination email, but leave the Email prefix blank, this will set up a wildcard address.


Figure 6

Step 7 (optional): Spam settings for the email alias can be set as well, by clicking on the Spam tab. You can either choose to have the email forward use its Domain's spam settings (the default) or define settings for the email alias itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

Any email deemed to be spam, that is going to leave our network, will be deleted.


Figure 7

Step 8: After setting all the email alias options you require, you can add the email alias by clicking the Add button. If you want to continue adding email alias (either wildcard or normal), uncheck the Close dialog box after adding checkbox before clicking Add. You can then repeat steps 6 through 8 to add additional email aliases.

If you decide you do not want to add the email alias, click the Cancel button.


Figure 8

Please be aware that wildcard emails usually cause an increase in spam, because any address at your domain will receive email. It is not recommended that you set one up, instead you should only set up the addresses that you plan to use.

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How do I set up an autoresponder?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain of the email address that you want to set up an autoresponder on, then click its envelope icon.


Figure 4

Step 5: Click on the settings icon for the email address that you want to set up an autoresponder on.


Figure 5

Step 6: Click on the Autoresponder tab to show the email address' autoresponder settings.


Figure 6

Step 7: To enable an autoresponder, set the status radio button to On, and then choose a start and end date and time for the autoresponder. If required, you can click either calendar icon to show a calendar for picking dates. The message that you want to be sent back by the autoresponder is added in the Message text box.

Step 8: After changing autoresponder settings, click the Save button to confirm your changes, or Cancel to discard them. You can also click on the other tabs (Password, Spam and SMTP) to change other settings before saving.


Figure 7

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How do I setup additional destinations to an email alias?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.


From this list, find the domain with the email alias you want to add a destination to, then click its envelope icon.


Figure 4

Step 5: Click on the add icon for the email alias you want to add a destination to.


Figure 5

Step 6: The Add Email Alias dialog is shown, with the email prefix already completed. Fill in the Destination field with the destination you want.

Step 7: Click Add to add the destination to the email alias. Any email that the alias receives will be forwarded to all its destinations.


Figure 6

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How do I setup an email alias / forwarder?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain you wish add an email alias to, then click its envelope icon.


Figure 4

Step 5: Click the Plus icon in the Email Addresses section of the page to display the Add Email Alias dialog.


Figure 5

Step 6: Complete the Email (source address) and Destination fields.


Figure 6

Step 7 (optional): Spam settings for the email alias can be set as well, by clicking on the Spam tab. You can either choose to have the email alias use its Domain's spam settings (the default) or define settings for the email alias itself, by unchecking the Use domain spam settings checkbox. The threshold value is the spam score that must be exceeded before the Spam Action is performed; the more likely an email is to be spam, the higher its spam score. Setting the Threshold value higher means less email will be marked as spam.

Any email deemed to be spam, that is going to leave our network, will be deleted.


Figure 7

Step 8: After setting all the email alias options you require, you can add the email alias by clicking the Add button. If you want to continue adding email aliases, uncheck the Close dialog box after adding checkbox before clicking Add. You can then repeat steps 6 through 8 to add additional email aliases.

If you decide you do not want to add the email alias, click the Cancel button.


Figure 8

The email alias well be set up and made available immediately.

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How do I setup email on my iPhone/ iPad using iOS Configuration?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

If you have an Apple device running iOS 4+, you can opt to automatically configure it to access your Email, Calendar, and Contacts.

You can do this by going to the following URL from your iOS device

https://webmail.webhost.co.nz/index.php/mail

Tap download the profile (you will be prompted to login again with your account and password).

Your iOS device should automatically prompt you to install the profile. Do so. Depending on the Atmail configuration, you may also be prompted to fill in some details such as your name or password.

Afterward, verify that you can access your Email, Calendar, and Contacts from your device.

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How do I setup my email account in Outlook 2003 and newer versions?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Please note that this tutorial shows how to setup a basic POP connection in Outlook, using your own ISP's server for sending out emails. However there are a vast number of different ways you can configure your email, as well as a vast number of different email clients and versions. You can also use IMAP instead of POP. For specific support on configuring your email software, please refer to your software vendors instructions or the person you use for your computer support, for specific support for the software client you are using. All the different email server settings you need for configuring your email can be found at http://www.knowledgebase.loungenetwork.co.nz/index.php?op=view&t=377 . If you are not sure if you are using the right username and password, you can test it by logging into webmail at www.controlpanel.co.nz

Step 1: Select E-mail Accounts... from the Tools menu.


Figure 1

Step 2: In the E-mail Accounts window, select the Add a new e-mail account option.

Step 3: Click Next >.


Figure 2

Step 4: Select server type POP3.

Step 5: Click Next >.


Figure 3

Step 6: Enter your name and email address into the Your Name and E-mail Address fields, respectively.

Step 7: Enter pop3.webhost.co.nz as the Incoming mail server (POP3). You will need to user your ISP's email server, and enter it as the Outgoing Mail Server (SMTP). eg for Xtra it is smtp.xtra.co.nz. Please contact your ISP if you are not sure what it should be.

Step 8: Enter your mailbox name and password into the User Name and Password fields, respectively. If you wish, you can use the Test Account Settings... button to check that everything has been entered correctly. Please note that your USERNAME is the SAME as your EMAIL ADDRESS if you setup or upgraded your mailbox after February 2008

Step 9: Click Next >.


Figure 4

Step 10: Click Finish to create the account

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How do I setup my email account in Outlook Express?

Step 1: Select Accounts... under the Tools menu.


Figure 1

Step 2: In the Internet Accounts window, make click the Add button, then Mail....


Figure 2

Step 3: In the Internet Connection Wizard window, enter the name you want to appear on outgoing emails in the Display Name text field, then click Next >.


Figure 3

Step 4: In the Internet Connection Wizard window, enter your email address in the E-mail address field, then click Next >.


Figure 4

Step 5: In the Internet Connection Wizard< window, select incoming server type POP, enter pop3.webhost.co.nz as the Incoming Mail Server, and your ISP's SMTP server as the Outgoing Mail Server.

Click Next >.


Figure 5

Step 6: In the Internet Connection Wizard< window, enter your mailbox name as the Account name, and enter your password in the Password field. If you do not want to have to enter your password every time you download email, tick the Remember password checkbox.

Please note that your Mailbox USERNAME for email accounts setup after March 08, is YOUR FULL EMAIL ADDRESS (eg. name@yourdomain.co.nz). If you setup your email account in the control panel prior to March 08, your email address is using the old email system, and is called a 'Legacy Email' account, where it will have a set username. You can find your username in your hosting control panel by logging into http://www.controlpanel.co.nz/ . You can also UPGRADE your old 'Legacy Email Account', by following the instructions here.

Click Next >.


Figure 6

Step 7: Click Finish in the Internet Connection Wizard window to create the account.


Figure 7

Step 8: Click Close in the Internet Accounts window to close it.


Figure 8

Step 9: In the main Outlook Express window, click Send/Recv to download your email.


Figure 9

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How do I turn off my autoresponder?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain of the email address whose autoresponder you want to turn off, then click its envelope icon.


Figure 4

Step 5: Click on the settings icon for the email address that you want to disable the autoresponder on.


Figure 5

Step 6: Click on the Autoresponder tab to show the email address' autoresponder settings.


Figure 6

Step 7: To disable the autoresponder, set the status radio button to Off.

Step 8: After changing autoresponder settings, click the Save button to confirm your changes, or Cancel to discard them. You can also click on the other tabs (Password, Spam and SMTP) to change other settings before saving.


Figure 7

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Using SPF records in your domain template to combat spam

The following article only applies to our NZ based server cluster, and not our CPanel hosting plans


We recommend clients add a SPF rule to their domain name(s) to combat spam, and to assist we have the following predefined rules which will whitelist our servers accordingly. 

This will make it easier for you to deploy a SPF rule on your domain where you wish to use our services for sending email.

We have created a DNS entry for _spf.webhost.co.nz as per below;

"v=spf1 ip4:119.47.119.0/24 ip4:119.47.114.0/24 ip4:202.89.43.0/24 ip4:203.89.178.0/24 ~all"

This will whitelist the NZ based shared hosting systems.

You can implement this by adding the following TXT record to your domain name record;

@    TXT    "v=spf1 include:_spf.webhost.co.nz ~all"

If you have an existing SPF record, then you can just the include:_spf.webhost.co.nz section to your existing SPF record to include the NZ Servers systems. For example;

@    TXT    "v=spf1 a mx include:_spf.webhost.co.nz ~all"

The ~all qualifier will soft fail messages that do not originate from one of the IPs listed above. This means the message will most likely arrive at the recipient's system but be tagged as Spam.

Please note that "v=spf1 a mx ~all" or "v=spf1 a mx:smtp.webhost.co.nz ~all" won't work as the NZ Servers have a clustered mail system and smtp.webhost.co.nz does not map to the IP addresses that actually sends out the messages.

Further reading;
http://www.openspf.org/
http://en.wikipedia.org/wiki/Sender_Policy_Framework
http://support.google.com/a/bin/answer.py?hl=en&answer=33786

Checking the SPF rules work can be done by looking at the source of the message. Below is a before and after look at the SPF check done by Web Drive.


Before: 
X-Spam-Status: No, score=1.0 required=5.0 tests=SPF_SOFTFAIL

After:
X-Spam-Status: No, score=-0.0 required=5.0 tests=SPF_PASS autolearn=disabled

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What settings should I use to collect my email via an email client?

You can use the following settings to configure your email client:

===================================================================
POP3 Setup:
===================================================================

Server Type: POP3


Incoming Mail Server: pop3.webhost.co.nz
Outgoing Mail server: smtp.webhost.co.nz (or you can use your ISPs SMTP server if they block our one)


Username: mailboxname@yourdomain.co.nz
Password: The one set via your control panel


Incoming Port: 995 (requires SSL turned on)
Or
110 (can be TLS or None)
Outgoing Port:   25 (default, no authentication)
Or
587 (Requires TLS authentication. Useful if your ISP blocks port 25)
Or
465 (Recommended outgoing port. Requires SSL authentication. Useful if your ISP blocks port 25)

===================================================================
IMAP Setup
===================================================================

Server Type IMAP


Incoming Mail Server imap.webhost.co.nz
Outgoing Mail Server smtp.webhost.co.nz (or you can use your ISPs SMTP server if they block our one)


Username mailboxname@yourdomain.co.nz
Password The one set via your control panel


Incoming Port 993 (requires SSL turned on)
Or
143 (can be TLS or None)
Outgoing Port 25 (default, no authentication)
Or
587 (Requires TLS authentication. Useful if your ISP blocks port 25)
Or
465 (Recommended outgoing port. Requires SSL authentication. Useful if your ISP blocks port 25)

We strongly recommend that all customers use either TLS or SSL toencrypt their mail between their PC and our mail servers. NOTE: Mac mail programs and some others may ask for a type of password for SSL or TLS, please use "Password" or "Normal Password" which is usually the default.

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How do I add a Linux FTP user?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click FTP Users under the Services tab. If FTP Users is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the FTP users your account has are listed on the right side of the page. Click the Add an FTP User... link at the top of the page to add an FTP user.


Figure 4

Step 5: In the Add an FTP User dialogue, select Standard/PHP Site, then click Next.


Figure 5

Step 6: Enter a username and password for the new user (or keep the randomly generated default password) in the Add Standard/PHP User dialogue.


Figure 6

Step 7: In the Add Standard/PHP User dialogue, enter the path to the new user's home directory, if you know it, or click the folder icon to browse for it. Most of the time it should be sufficient to keep the default value which is generated from the username.

Step 8: In the Add Standard/PHP User dialogue, enter a space quota for the new user.

Step 9: Click Add in the Add Standard/PHP User dialogue to create the new FTP user.


Figure 7

Step 10: Your new FTP user will now be in the list of FTP users on the right of the page.

When you have finished creating FTP users you can log out of the Control Panel by clicking the logout button (shown in figure 8) in the top right corner of the page.

 


Figure 8

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How do I change an FTP user's password? 

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click FTP Users under the Services tab. If FTP Users is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the FTP users your account has are listed on the right side of the page. Click the [edit] link of the FTP user you wish to edit the password for.


Figure 4

Step 5: You will now have a dialogue on screen with a title either Edit ASP/.NET User or Edit Standard/PHP User, depending on the type of user you are editing.

In this dialouge, enter a new password and click Save. Both the Password and Confirm Password must match, and the password must be at least eight characters long and contain at least one number.


Figure 5

Step 6: When you have finished editing FTP user passwords you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the page.


Figure 6

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How to perform a simple legacy mailbox upgrade

The following instructions apply only to our Corporate and Business Class Hosting Plans:

These instructions have been updated in 2008, for our new email systems.

These instructions apply for older email mailboxes setup before February 2008, which are now referred to as 'Legacy Mailboxes' in the control panel. If you have a Legacy Mailbox, and you need to change it's password, or make any other modifications to it, you must upgrade your Legacy Mailbox to our new email system, as shown in the instructions below.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Email under the Services tab. If Email is not visible, click the Services tab to expand it.


Figure 3

Step 4: Your domains are listed on the right side of the page. From the Show menu you can choose to view All Domains, Hosted Domains or Registry Domains. Registry Domains can be viewed grouped by To Renew, Cancelled, Registrant, Technical Contact or Billing Contact.

From this list, find the domain with the address that you want to upgrade the legacy mailbox to, and click its envelope icon.


Figure 4

Step 5: Click the Upgrade Mailbox... link for the legacy mailbox that you want to upgrade. The legacy mailbox will be upgraded to the email address shown to the left of it.


Figure 5

 

Step 6: All the actions that are going to take place are shown to you. Review these changes, and if you are happy with them, start the upgrade by clicking Upgrade. If you are not happy with the changes, click Cancel.


Figure 6

Step 7: The legacy mailbox will be renamed immediately, and is now visible in the Email Addresses table. You will need to update your email client to use the new email address. After upgrading, you will need to change the USERNAME in your email client. Your NEW username is YOUR FULL EMAIL ADDRESS (eg. name@yourdomain.co.nz). You should also change the email server to pop3.webhost.co.nz for POP3 or imap.webhost.co.nz for IMAP. You do not need to update your password. If you use webmail, you must also use your new mailbox username(your email address) for logging into that too.

It will take a few minutes for emails to be copied into the new email address.


Figure 7

Please note that even though you maybe able to still login with your username into your old email mailbox, this mailbox will no longer receive any email. You MUST use your new username (which is your email address) to login. This INCLUDES logging into webmail.

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The New and Old Systems Explained

Terminology

In our old email system, email was stored in mailboxes (now referred to as legacy mailboxes in the Control Panel). To deliver email into a mailbox, you needed to set up an email address and point it to a legacy mailbox.

In the new system, email addresses take the place of mailboxes; they can both store and receive email. There is no need to create a mailbox then assign an email address for it to store mail: both these steps are consolidated into simply creating an email address.

You can set up an email address to redirect email to another address: this is now known as an email alias (previously this was known as an email forward). The destination address can be either hosted in your Control Panel, or an email address hosted elsewhere (by another provider).

Naming Difference

New email addressesmailboxes (the email username login) will have an @ symbol in their names, as they are associated with a domain. Because of this, email can be sent directly to, and is stored by, the email address.

For example, you may have a legacy mailbox called legacymailbox, but you will not be able to send email directly to it, as legacymailbox is not a valid email address. However, new email address mailboxes are named like newmailbox@webhost.co.nz. This name is a valid email address, and will receive email sent to it.

Deprecation of Legacy Mailboxes

Legacy Mailboxes can no longer have any of their settings changed. This includes spam settings and autoresponder settings. Changing any of these settings requires the legacy mailbox to be upgraded.

Legacy Mailbox Upgrade Process

Legacy mailboxes can be easily updated to new email addresses, and will retain all their existing settings (including password, spam and auto-responder settings). All that needs to be changed is the username in your email client.

The upgrade process is as follows:

Choose a legacy mailbox to upgrade, and the address to upgrade it to.
Confirm the upgrade. This will upgrade the legacy mailbox to the new email address, and update any email aliases that point to the legacy mailbox to point to the new email address.
Any email in the legacy mailbox will be scheduled to be copied to the new email address; this usually takes less than 15 minutes, but the time can vary based on the amount of mail in the legacy mailbox.
You will need to update the username in your email client from the legacy mailbox name, to the new email address. Your username is the SAME as your Email Address. No other changes are necessary.

If you are using webmail, you must also use your email address as your login username.

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Clean / search engine safe URLs.

The Linux / PHP* servers support mod_rewrite which will allow you to configure your website with Clean or Search engine safe URLs.


Many CMSs like Drupal, Oscommerce allow clean urls like http://www.mydomain.co.nz/my_content which actually points to http://www.mydomain.co.nz/index.php?id=my_content.

Many of the CMSs have a file called .htaccess which has mod_rewrite rules which will allow you to do the above.

On our Linux servers, the following configuration will work in a .htaccess file:

RewriteEngine on
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ /index.php?id=$1 [L,QSA]


Note: Please note the forward slash in the last line before the index.php. This is required on our servers.

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How do I browse my folders using the Control Panel?

The following instructions apply only to our Corporate and Business Class Hosting Plans (LINUX PLANS ONLY):

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Folder Browser under the Folders tab. If Folder Browser is not visible, click the Folders tab to expand it.


Figure 3

A list of all the folders in your home directory is now on the right side of the page.

You can navigate directly to any folder you know the path of by entering its path in the Folder: field then clicking Browse (shown in figure 4).


Figure 4

You can navigate into a folder by clicking the folder icon next to its name (figure 5).


Figure 5

You can delete a folder by clicking a folder's [delete] link (figure 6).


Figure 6

Step 4: If you have elected to add a folder, the Add Folder dialogue box (figure 7) will be shown. Enter a name for the folder.

Step 5 (optional): By default, the new folder's user and group are set to your user and group. If you wish to change the ownership of the new folder, select its new user and group from the User and Group menus.

Step 6 (optional): The new folder's default permissions are 755 (the folder's owner can read, write and execute, all others can only read and exectute). If you wish to change this you can enter the permission number manually or have it automatically generated by selecting appropriate checkboxes.

Step 7: Click Add to add the folder.


Figure 7

Step 8: If you have finished browsing, adding and deleting folders, you can log out of the Control Panel by clicking the logout icon (shown in figure 8) in the top right corner of the page.


Figure 8

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How do I enable Google PageSpeed?

To enable Google PageSpeed you simply need add the following to your sites .htaccess:

<IfModule pagespeed_module>
ModPagespeed on
</IfModule>

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How do I set my Linux site to use PHP5?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

If you use our Name Servers, you will need the change the domain template for the domain to System: Default (Linux PHP5), in your Control Panel at http://www.controlpanel.co.nz/ . To do this, go to the 'Services' Tab in the left menu, click on the 'Domains' Link. then click on the 'Name Server Settings' next to the domain you want to change. Then click on the 'Advanced Mode' Tab, and select 'System: Default (Linux PHP5)' from the dropdown menu, and press the 'save' button.

If you do not use our Name Servers you need to change your DNS to point your CNAME records for WWW traffic to advanced.mydns.net.nz, or the A record for WWW traffic to 202.89.43.125.

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How do I turn on or off Safe Mode

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Websites under the Services tab. If Websites is not visible, click the Services tab to expand it.


Figure 3

Step 4: In the right half of the window, scroll down until you find the website you wish to edit, then click the [edit] link next to it.


Figure 4

Step 5: In the Edit Standard/PHP Site dialogue, click anywhere on the Advanced Settings bar to expand the Advanced Settings panel.


Figure 5

Step 6: Under Security Settings in the Edit Standard/PHP Site dialogue, change PHP Safe Mode to the setting you prefer.

Step 7: Click Save to save your changes.


Figure 6

Step 8: If you are finished using the Control Panel, you can log out by clicking the logout button (shown in figure 7) in the top right corner of the window.


Figure 7

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How do I turn Register Globals off?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Websites under the Services tab. If Websites is not visible, click the Services tab to expand it.


Figure 3

Step 4: In the right half of the window, scroll down until you find the website you wish to edit, then click the [edit] link next to it.


Figure 4

Step 5: In the Edit Standard/PHP Site dialogue, click anywhere on the Advanced Settings bar to expand the Advanced Settings panel.


Figure 5

Step 6: Under Security Settings in the Edit Standard/PHP Site dialogue, change Register Globals to the setting you prefer.

Step 7: Click Save to save your changes.


Figure 6

Step 8: If you are finished using the Control Panel, you can log out by clicking the logout button (shown in figure 7) in the top right corner of the window.


Figure 7

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Am I getting charged for my MSSQL log files?

All of the MSSQL databases are charged on their Space usage (both data and log).

There is one 20MB MSSQL database included with each Windows Business Class Web Hosting Plan. Additional database space is charged at $10+gst per 10 MB per month.

If you want to reduce your log file size then the following Transact-SQLs may help:

# Change the database recovery model to SIMPLE

ALTER DATABASE database_name
SET RECOVERY SIMPLE ;

Reference: http://msdn2.microsoft.com/en-us/library/ms174269.aspx


# Shrink the database

DBCC SHRINKDATABASE ( database_name ) ;

Reference: http://msdn2.microsoft.com/en-us/library/aa258287(SQL.80).aspx


# Size of the database

    use database_name
    go
    exec sp_spaceused
    go

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How do I add a MSSQL database?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click MSSQL Databases under the Services tab. If MSSQL Databases is not visible, click the Services tab to expand it.



Figure 3

Step 4: All the Microsoft SQL databases currently in your account are listed on the right side of the page. Click the Add A mssql Database... add the top of the page to add a Microsoft SQL database.


Figure 4

Step 5: In the Add MSSQL Database dialogue, enter a name for the database and select a user for it from the Database User menu. If you select New Database User... a new database user will be created. Click Add.


Figure 5

Step 6 (optional): If you opted to create a new database user, enter a username and password for them in the Add Database User dialogue, then click Add.


Figure 6

Step 7: Your new database will be available immediately.

When you have finished adding Microsoft SQL databases you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the screen.


Figure 7

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How do I administrate a MSSQL database?

The following instructions apply only to our Corporate and Business Class Hosting Plans, and are paying for MSSQL access:

MSSQL 2005 databases can now be administered by using Enterprise Manager or SQl Server management Studio Express.
In order to get the SQL server address, please log into your control panel using the details provided, and navigate to ' MSSQL 2005' section, and then click on the 'Admin' Link. A popup window will appear that will tell you the server address that you need to enter into your local software.

The following applies to MSSQL 2000 databases, which have been depreciated.

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click MSSQL Databases under the Services tab. If MSSQL Databases is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the Microsoft SQL databases currently in your account are listed on the right side of the page. Click the [Admin] link of the user that you wish to administrate the database as.


Figure 4

Step 5: The Microsoft SQL Web Database Administrator application will be launched in a new browser window. Click on the names of databases to view their tables and contents, or click the edit, query and delete links to alter the database.


Figure 5

Step 6: When you have finished editing Microsoft SQL databases you can close the Web Data Administrator window and log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the screen.


Figure 6

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Allow MYSQL database access from a local or remote IP address

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Overview

All MYSQL databases require a user to be either assigned or created from within Control Panel. This user can administrate the database via the use of scripts and functions. If a script accessing the database is hosted elsewhere, you will need to specify the IP address of that script within the user's rights area.

A typical use-case of this is when you are developing locally, but you wish to use a live database within your account. A tell tale sign when attempting this connection locally is : "Access denied for user ""@"" with password: YES"

In order to specify the IP address for the remote script on an existing user please do the following:

Step-by-step

  1. Login to www.controlpanel.co.nz
  2. Expand Services tab and select MySQL Databases or MySQL 5.0 Databases
  3. Find the database and select [rights] next to the user that requires remote access
  4. Click [edit]
  5. Enter the remote IP Address Access Location (ie: 127.0.0.1).
  6. Optional: Select the rights that user can access from the remote IP
  7. Click Save

This process will add another IP rule and you can repeat as many times as needed for other locations that may need access to this database.

 

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How do I add a database user in the Control Panel?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Database Users under the Services tab. If Database Users is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the database users currently in your account are listed on the right side of the page. To add a new database user, click the Add A Database User... link at the top of the page.


Figure 4

Step 5: Enter a username and password for the new database user in the Add Database User dialogue, then click Add.


Figure 5

Step 6: New users you create are able to be added to databases immediately.

When you have finished creating database users you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the screen.


Figure 6

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How do I add a MySQL database?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

 

Step 3: From the left side of the page, click MySQL Databases under the Services tab. If MySQL Databases is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the MySQL databases in your account are listed on the right side of the page. Click the Add A mysql Database... link at the top of the page to add a MySQL database.


Figure 4

Step 5: In the Add MySQL Database dialogue, enter a name for the new database.


Step 6: In the Add MySQL Database dialogue, select a user from the Database User menu, or select New Database User... to create a new database user. The user you select/create will have full priveleges on this database.

Click Add to create the database, or go to the Add Database User dialogue if you have selected New Database User...


Figure 5

Step 7 (optional): If you have chosen to create a new user, enter their username and password into the Add Database User dialogue, then click Add.



Figure 6

Step 8: Your new database will now be in the list of databases on the right of the page, and you will be able to access and administrate it immediately. If you have finished creating databases you can logout of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the window.


Figure 7

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How do I administer a MySQL database?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click MySQL Databases under the Services tab. If MySQL Databases is not visible, click the Services tab to expand it.


Figure 3

Step 4: Locate the database you wish to administrate from the list on the right, then click the [Admin] link next to the username that you wish to administrate the database as.


Figure 4

Step 5: phpMyAdmin, a web interface for managing MySQL databases, will be launched in a new window. Select the database you wish to administrate from the menu on the left (shown in figure 5).


Figure 5

Step 6: Each tab (shown in figure 6) allows you to perform a set of administrative actions on your database:
Structure allows you to add, browse, search, insert rows into, empty and drop (delete) tables.
SQL is where raw SQL queries can be executed.
Search can be used to search databases in a more user-friendly method than raw SQL queries.
Query assists you in building a SQL query without needing to fully know SQL syntax.
Export is used to export your database to a variety of formats (SQL, LaTeX, PDF, Microsoft ® Excel & Word and CSV).
Import takes a SQL file and executes it on a database; this can be used to rebuild a database from a backup.
Operations lets your perform other miscellaneous operations, such as creating new tables on a database or renaming or copying a database.


Figure 6

Step 7: By default, the Structure tab is selected. Each table in your database is listed, and for each table you can:
Edit its structure,
Browse its contents,
Search it,
Insert data into it,
Empty it (delete all the data within but leave the structure intact), and
Drop it (delete the table and all its contents)

The buttons for all these actions are illustrated in figure 7.


Figure 7

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How do I add a cron job?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Cron Jobs under the Services tab. If Cron Jobs is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the cron jobs currently in your account are listed on the right side of the page. To add a new cron job, click the Add A Cron Job link at the top of the page.


Figure 4

Step 5: In the Add Cron Job dialogue, enter the script to run. Be sure to enter its full path. Please refer to your 'Account Information Email' that we initially emailed you when the account was setup to find out this is. It should be similar to the following :
/home/loungenetwork/clients/yourusername/yourdomain.co.nz/script

Step 6: In the Add Cron Job dialogue, specify the time(s) the script will run by selecting options from the Hour, Minute, Day of Month, Month and Day of Week columns, shown in figure 5.

Note that selecting multiple options in the same column means the script runs more often (for example, selecting 0, 4 and 9 in the Minute column means the script will execute in minute 0, 4 and 9 of each hour). Selecting multiple options across different columns means the script will run less often (for example, selecting only 2 in the hour column means the script will run at 2AM every day, but selecting 5 in the Day of Month column as well will make the script execute only on the 5th of the month at 2AM).

Step 7: In the Add Cron Job dialogue, select the user that will run the script (shown in figure 5). This can be any PHP/Standard user that your account has.

Step 8: In the Add Cron Job dialogue, enter an email address to send any output from the script to, otherwise output will be discarded.

Click Add to add the cron job.


Figure 5

Step 6: The script will execute the next time its specified time occurs. When you have finished adding cron jobs you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the screen.


Figure 6

How can I execute PHP scripts via cron?

When you are creating or editing a cron job in the control panel, enter the script to execute line in the form:

/usr/local/bin/php /home/loungenetwork/clients/yourusername/yourdomain.co.nz/script.php

The script will be executing by PHP version 5. If your script needs to be run in PHP version 4 your script line will need to be in the form:

/usr/local/bin/php4 /home/loungenetwork/clients/yourusername/yourdomain.co.nz/script.php

Make sure you use the full path for any files you include. Please note that PHP 4 is being phased out due to it development and support ending. Therefore you should upgrade your scripts to work on the PHP 5 servers now.



How do I execute website url via cron ?

lynx -dump "http://..." > filename

or

lynx -dump "http://..." >  /dev/null



How can I execute ASP scripts via cron?

ASP scripts can not be directly executed by cron, but you can set up a cron job to request the ASP script, thus executing it.

To do this, enter a cron job in the form:

lynx --dump http://www.domain.nz/script.asp

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How do I add a PGP user?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click PGP Users under the Services tab. If PGP Users is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the PGP users your account has are listed on the right side of the page. Click the Add A PGP User... link at the top of the page to add a PGP user.


Figure 4

Step 5: In the Add A PGP User dialogue, click Browse to broswe for your public PGP key stored on your local computer.

Step 6: In the file browser window that appears, navigate to your public PGP key, then click Open. Your key file must be named with a .asc extension.

Step 7: In the Add A PGP User dialogue, click Add to create the new user.


Figure 5

Step 8: The email address for the PGP key will be parsed and displayed in the list of PGP users.


Figure 6

Step 9: When you have finished creating PGP users you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the page.


Figure 7

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What are the server settings and addresses?

Listed below is a full list of current server settings for our Corporate & Business Hosting plans.

==================================
CONTROL PANEL / WEBMAIL:
==================================

Hosting Control Panel Access:
http://www.controlpanel.co.nz or click here.


Web Mail Access:
http://www.controlpanel.co.nz or click here.



==================================
EMAIL SETTINGS:
==================================


POP Server (for incoming email): pop3.webhost.co.nz or pop.yourdomain.co.nz

IMAP Server:
 imap.webhost.co.nz or imap.yourdomain.co.nz

SMTP Server (for outgoing email): Enter your ISP's SMTP mail server setting.


You can also now use our SMTP server for sending out emails, and the SMTP server details are below. We however don't provide any support for this, as some ISP's will block access to third party SMTP servers, from sending through their network. These ISP's require their users to use their own SMTP server, so you should use your ISP's SMTP server if you can.

Please note that if you are still using an older 'legacy' mailbox, you must first upgrade that email address by following the instructions here, otherwise you will not be able to enable SMTP.

To use our SMTP server, first you must enable SMTP for sending email, in the 'email settings' of the email address. You do this in your hosting control panel. We have a tutorial showing you how to do this here.

Once enabled, the outgoing SMTP server is smtp.webhost.co.nz
* We recommend that you connect using SSL on port 465.
* SMTP authentication in plain text is required to send the email.
* SMTP authentication for 'Outgoing Mail' is required to send the email. Only enable this for 'outgoing mail', and do not enable it for 'incoming mail'.
* Make sure that you have got SMTP enabled inside your hosting control panel, for the email account that is sending the email, or it won't work.


----------------------------------------------------
Advanced Email Settings Information
----------------------------------------------------

Incoming:
Ports 993 (IMAPS) and 995 (POP3S) are available for use with our IMAP and POP services, respectively.                           
Customers must connect using SSL for these ports.

Alternatively, TLS encryption is available on the standard IMAP and POP3 ports, 143 and 110 respectively.   

Outgoing:
Ports 465 (SMTPS) and 587 (submission) are available for use with authenticated SMTP                                   
Customers wishing to use these ports must connect via either SSL (for port 465), or TLS (for port 587).                                   
We strongly recommend that all customers use either TLS or SSL to encrypt their mail between their PC and our mail servers.   

NOTE: Mac mail programs and some others may ask for a type of password for SSL or TLS, please use "Password" or "Normal Password" which is usually the default.

==================================
FTP SERVERS:
==================================

ftp.yourdomain.co.nz

If your domain isn't using our nameservers, you can access FTP using the addresses below.

ftp.mydns.net.nz
 for Linux Hosting / PHP Hosting;

win.mydns.net.nz, or win2.mydns.net.nz for Windows hosting. win3.mydns.net.nz (All new Windows sites)




==================================
NAMESERVER ADDRESSES:

==================================

Server Address / IP Address
Primary: ns1.nameserver.net.nz / 119.47.119.1
Secondary: ns2.nameserver.net.nz / 66.29.25.63
Teritary: ns3.nameserver.net.nz / 118.127.36.80




==================================
DATABASES:
==================================

MySQL 4/pSQL Local: 127.0.0.1
MySQL 4 Remote: db.mydns.net.nz
MySQL 5: loungenetwork.mysql5.webhost.co.nz
MySQL 5.5 (New): mysql3.webhost.co.nz
MSSQL 2008 Server: mssql.mydns.net.nz
MSSQL 2005 Server: sql2.mydns.net.nz




==================================
A/MX/CNAME RECORDS:
==================================

Mail (MX):
Priority 10 = mx1.webhost.co.nz
Priority 20 = mx2.webhost.co.nz
Priority 30 = mx3.webhost.co.nz
Priority 40 = mx4.webhost.co.nz


Web (CNAME):
PHP 5.3 = web-53.mydns.net.nz
php4 = web.mydns.net.nz
php5 = php5.mydns.net.nz
windows server 1 = win.mydns.net.nz
windows server 2 = win2.mydns.net.nz
windows server 3 = win3.mydns.net.nz


Web (A):
php5.3 = 119.47.114.163
php5 = 119.47.114.165
php4 = 119.47.114.164
windows server 1 = 119.47.114.166
Windows server 2 119.47.114.167
Windows server 3 119.47.114.168

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How do I add additional websites?

Each hosting plan allows for a single website to be hosted on it. If you need an additional website/s, we will need to add this for you manually. Each add on website is an additional fee, and includes it's own resources and statistics package. Please contact us for pricing, along with the domain name that you want setting up for that new website.

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How do I edit a website's settings?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2

Step 3: From the left side of the page, click Websites under the Services tab. If Websites is not visible, click the Services tab to expand it.


Figure 3

Step 4: In the right half of the window, scroll down until you find the website you wish to edit, then click the [edit] link next to it.


Figure 4

Step 5: Edit the website's settings; when you are done click Save.


Figure 5

Step 6: When you have finished editing websites you can log out of the Control Panel by clicking the logout button (shown in figure 6) in the top right corner of the page.

 


Figure 6

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How to access your new Websites Statistics

Statistics can be viewed online at either http://stats.yourdomain.tld or http://stats.webhost.co.nz/yourdomain.tld

For example, statistics for the domain example.com could be viewed at either http://stats.example.com or http://stats.webhost.co.nz/example.com

The username and password required to view statistics for a Windows site are the same as the site's username and password (FTP username and password). To view statistics for a Linux site log in with the username and password you defined for statistics in the Linux Site dialogue.
Please note, if you do not have the non www record added for your site, then you will need to view your site with the following URL format:

http://stats.webhost.co.nz/www.example.com

where example.com is your domain name.

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How can I see how much bandwidth my website is using?

This article only applies to client on our Corporate and Business Class Auckland Hosted plans.

First you need to log into your websites statistics. You can find access details in the account information email we sent you. The URL to access statistics will be

http://stats.webhost.co.nz/www.example.com , where example.com is your domain name.

Once logged in, click on the ‘Webalizer Log Analyser' link (The second option down). Webalizer provides an accurate monitor of your websites usage directly on the server, from the apache log files.. You should then be able to see how much bandwidth your website is using, and estimate how much data you will need by extrapolating the data. Statistics will update once a day.

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ASP.NET Email TLS issue

If you are using ASP.NET to send emails out using our SMTP server, smtp.webhost.co.nz, then following information will help.

If connecting using TLS, use port 587.

In ASP.Net 2.0, note that the SmtpClient class in system.Net.Mail uses TLS by default when the EnableSsl property is set to true.

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How can I connect to a MySQL database from the windows server?

Below is a sample code.

********************************************************************
string MyConString = "DRIVER={MySQL ODBC 3.51 Driver};" +
"SERVER=db.mydns.net.nz;" +
"DATABASE=blah_db;" +
"UID=blah_user;" +
"PASSWORD=blah_passwd; Trusted_connection=yes;" +
"OPTION=3";

OdbcConnection conn = new OdbcConnection(MyConString);
string myInsertQuery = "SELECT value FROM Counters WHERE id=1";
********************************************************************


More connection strings can be found at http://www.connectionstrings.com/

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How do I add additional users to a MSSQL database?

The following instructions apply only to our Corporate and Business Class Hosting Plans:

Step 1: In your web browser, go to www.controlpanel.co.nz.


Figure 1

Step 2: Enter your Lounge Network Hosting Control Panel User Name and Password into the appropriate text fields, then click Logon.


Figure 2


Step 3: From the left side of the page, click MSSQL Databases under the Services tab. If MSSQL Databases is not visible, click the Services tab to expand it.


Figure 3

Step 4: All the Microsoft SQL databases currently in your account are listed on the right side of the page. Find the Microsoft SQL database you wish to add another user to, and click its Add nth User... link. This link will differ depending on how many users are already configured to access the database, for example it will say Add 2nd User... if the database has one user, Add 3rd User... if it has two, etc.



Figure 4

Step 5: In the Add User Access for MSSQL Database dialogue, select an existing user to give access to the database to, or select New Database User... to create a new user and give them access to the database. Click Add.



Figure 5


Step 6 (optional): If you opted to create a new database user, enter a username and password for them in the Add Database User dialogue, then click Add.


Figure 6

Step 7: The new user will be able to access the database immediately.

When you have finished adding Microsoft SQL database users you can log out of the Control Panel by clicking the logout button (shown in figure 7) in the top right corner of the screen.


Figure 7

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How do I change folder and file permissions on the windows server?

Unlike with Linux/Unix based servers, your FTP software cannot alter the permissions on folders or files on the Windows 2003 server. The changing of permissions feature also has not yet been implemented in to the control panel.
Therefore if you need permissions changing, please let us know the directories and files you would like the permissions changing, and what you would like them changing to, and the windows server tech will get the changed for you.

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Sample ASPX script to send emails

Following is the sample code for sending emails using an ASPX file.

Please create an email.aspx file in your website and put the following contents in it:

<% @Page Language="C#" %>
<% @Import Namespace="System.Net.Mail" %>

<%
String from_email_address = "";
String to_email_address = "";
String smtp_username = "";
String smtp_password = "";
String smtp_server = "";

//create the mail message
MailMessage mail = new MailMessage();

//set the addresses
mail.From = new MailAddress(from_email_addres);
mail.To.Add(to_email_address);

//set the content
mail.Subject = "This is an email";
mail.Body = "this is a sample body";

//send the message. Replace mail.domain.co.nz with your smtp server.
SmtpClient smtp = new SmtpClient(smtp_server);

// Using authentication to connect to above smtp server to send email.
// Replace txtSMTPUser and txtSMTPPass with your appropriate details.
System.Net.NetworkCredential SMTPUserInfo = new System.Net.NetworkCredential(smtp_username, smtp_password);
smtp.UseDefaultCredentials = false;
smtp.Credentials = SMTPUserInfo;
smtp.Send(mail);
%>

Please update the following variables in the script:
from_email_address (The email address which you want to display to the recepient as the sender.)
to_email_address (The email address to whom you want to send the email to.)
smtp_username (The smtp username of the server that you are using to send the email.)
smtp_password (The smtp password)
smtp_server (The smtp server)


Disclaimer: Above is a sample code only. Before implementing this code on a production website, please put necessary input validation code to avoid any misuse of this script. We take no liability of any misuse of this script as this script is only provided to give some guidance of the technologies involved.

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What components are installed on the server?

For our Corporate and Business Windows hosting plans, the following components are installed.

  • IIS 6.0

  • ASP 2.0

  • ASP 1.0

  • MySQL Connector / ODBC 3.51










(The components and versions on the windows servers may have changed since this list was generated)

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