2015-2016 Christmas and New Year Holiday Contact Hours As the year draws to a close, we would like wish all our clients a relaxing and safe festive holiday season. We thank you for your business over the year. With the festive season fast approaching we would like to remind you about how to contact us over the Christmas / New Year holiday period. Our main office will be closed between the 23rd December until the 11th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time. Please note that our upstream providers will also be implementing Brown Out, and Black Out periods, with the objective of reducing the likelihood of problems such as outages during the holiday break. This is explained furth...

Dear Customers, We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period. Start Time:06/10/2015 23:00 NZST End Time: 07/10/2015 02:00 NZST The following database servers will be affected mysql3 mysql4 mysql5 We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

At 4pm 18/08/2015, our upstream providers will be performing a UPS maintenance..   At this time the UPS will be taken out of the loop and the servers will be on straight utility power at this time.  No downtime is expected.  The window is 4 hours, but they expect it will take approximately 2 hours to complete.  UPDATE - This has now been completed. No issues were experienced.

Dear Customers, We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period. Start Time:04/08/2015 23:00 NZST End Time: 05/08/2015 02:00 NZST The following database servers will be affected mysql3.webhost.co.nz mysql4.webhost.co.nz We thank you for your understanding while this working is completed and apologise for any inconvenience caused.

We are aware of another Domain Name scam doing the rounds which appears to be affecting international domains like .COM. This scam takes the form of the scammer emailing domain owner, and saying that their domain name is due for renewal, and is at risk of expiring. In this case the organization contacting you is not us, the 'Lounge Network', but a company calling themselves 'Domain Services'. The scam takes the form of them telling you that your domain is due to expire, and asking for your credit card so you can renew the domain through them. However as they are not the registrar of the domain, they will not be able to renew the domain, so they will essentially be taking you money. The amount they are charging is also almost double what we charge, and there is the risk that if you do follow their instructions, you could potentially lose your domain name if they take control of it. Therefore please delete any email that you receive. If you are not sure, ...

We are writing to advise that we have scheduled security patching that will require reboots for some of our mysql servers during the following period.  Start Time:02/06/2015 23:00 NZST End Time: 03/06/2015 02:00 NZST The following database servers will be affected  mysql3.webhost.co.nz  mysql4.webhost.co.nz  We thank you for your understanding while this working is completed and apologise for any inconvenience cause

As of April 21st Google will begin to rank mobile search results, on the mobile-friendliness of your website. This means that if your website hasn’t been built to be mobile friendly, it may not rank well in mobile search results, and this could be a major problem for your business. This means all that money you may have spent on website design and SEO (Search Engine Optimisation) may have been in vain if most of your visitors are mobile based, and your website ranks poorly in mobile searches. So what does this actually mean? Apparently this change will only apply to Google search results on mobile devices. This would include Google searches from mobile phones, for example Apple iPhones, Android and Windows phones. Up to 40% of visits to NZ websites, are now made using a mobile phone, and most will look up the website via Google instead of typing in the website address, so this change is quite a big deal. If your website is not currently mobile friendly, thi...

As you may have noticed, CPanel now gives you the option to switch to the all new interface theme. The new theme is called Paper Lantern The new CPanel theme has an all new modern look to it, and is the first major change to the CPanel interface for several years. You can easily switch between the two themes from the CPanel front page by selecting the paper_lantern theme from the theme dropdown menu.

Time is running out to register your shorter .nz domain. If you're eligible to register or reserve the shorter version of your .nz name, you've only got until 1pm 30 March 2015 to register and pay for your domain. Most of our clients who wanted the shorter version of their NZ domain, have already registered it. If you don't register and pay for the shorter .NZ domain before 1pm 30 March 2015 , the shorter .NZ domain will be released into the public pool for anyone else to register it. If you haven't already registered your shorter .NZ domain, and you do still want it, please email us . You will also be able to register your shorter domain via our advanced Domain Manager control panel at http://www.controlpanel.co.nz . To register the shorter version of your current nz domain in the Domain Manager control panel, you need to click the  'Domains' tab in the left menu to open the menu. Then click the 'Register PRR/Resolved/Reserved domains' ...

On Thursday afternoon (26/02/2015) there will be a PHP version upgrade on the Auckland PHP 5.3 cluster. The PHP version will be moving from 5.3.3 to 5.3.29. We are not expecting any impact to sites running on the PHP 5.3 cluster. If you notice any issues with your PHP 5.3 sites following this upgrade, please submit a support ticket.