2015-2016 Christmas and New Year Holiday Contact Hours
As the year draws to a close, we would like wish all our clients a relaxing and safe festive holiday season. We thank you for your business over the year.
With the festive season fast approaching we would like to remind you about how to contact us over the Christmas / New Year holiday period.
Our main office will be closed between the 23rd December until the 11th January. We will be offering limited email support during this period. If you however need emergency support during this period, please use the emergency support form (charges apply). The servers will be continued to be monitored 24/7/365 as per normal, in case of any problems with servers or the network during this time.
Please note that our upstream providers will also be implementing Brown Out, and Black Out periods, with the objective of reducing the likelihood of problems such as outages during the holiday break. This is explained further below.
We would like to wish all our clients a safe and enjoyable holiday over the Christmas and New Year break.
Statutory days
Please note that any emails sent to us will not be answered by our support team during the statutory days.
Emergency support will be available during the Christmas and New Year Break. Emergency Support is charged for as per the rates on the Emergency Support Page.
Planned Work Restrictions
From Saturday the 12th Dec 2015 to Monday 11th of Jan 2016 we will be implementing a ‘brown out’ period where we either restrict (Brownout) or stop entirely/embargo (Blackout) any changes to clients hosting accounts and servers, with the objective of reducing the likelihood of problems such as outages. The Brown out consist of two parts, a Brownout and a Blackout:
The BROWNOUT (restriction) Period which covers the entire period
• Start Date: Sat 12/12/2015 - End Date: Mon 12/01/2016
The BLACKOUT (embargo) Period which covers:
• Start Date: Sat 19/12/2015 - End Date: Mon 12/01/2016