At the Lounge Network, we make an ongoing commitment to investing in resource and technology that ensures our servers run at optimal performance & availability - and most importantly - keeps your website or app running smoothly. Recently this has included; • a complete overhaul of the shared hosting architecture at the Vocus Datacentre in Auckland, including upgrading all front-end servers and SATA drives to HP hardware, • the implementation of MySQL Governor to regulate usage and prevent a site from affecting others when it requires additional resource, • over $70,000 and 1000 hours of development/engineering time into upgrading mail systems and storage, providing you with a significantly more robust service. New Shared Hosting Quotas With our Corporate/Business web hosting plans, there are a small number of shared hosting customers (less than 1%) whose resource use would be considered 'excessive' for the shared plan that they are on. To ensure t...

Mailserver Upgrades Dear Clients,   Our upstream providers have scheduled a maintenance window to perform mail storage migration on Thursday morning, starting at 12am. This will address mail performance on the storage servers as usage has increased. This is part of an ongoing upgrade program. Start Time: 31/07/2014 00:00 NZST End Time: 31/07/2014 03:00 NZST   During this maintenance window POP3 and IMAP will be unavailable for a small set of customers. We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

The .NZ Domain Registry has announced that from 1pm, 30 September 2014, a significantly amended .nz policy will come into effect – ushering in a new era of choice in .nz domain names. From that date, people will be able to register shorter, simpler, more representative names immediately before the .nz – as well as the more familiar-looking options like ‘.co.nz’ and ‘.org.nz’. All clients will be able to register new .nz domains through our Domain Manager system at www.domains.loungenetwork.co.nz from that date. All existing options like .co.nz, .org.nz and .govt.nz will continue to work as they always have and people will still be able to get names with them. The change simply means that from 1pm, 30 September 2014 people will be able to get names with them, without them, or both. For example, someone could get anyname.nz as well as anyname.co.nz . Registering a name in this way is called ‘registering directly at the second level’. The decision to allow registrations di...

The datacentre is performing a series of urgent unscheduled kernel upgrade on the nodes where the CPanel servers located. The nodes will need to be rebooted as part of the upgrade, which will cause a small amount of downtime while the reboots take place.

Our upstream providers shared mail system users on the Auckland Network may be aware of an issue that occurred on the 18th June during a migration of data to a new mail platform. This resulted in mail delays for some of our clients. We apologise for the inconvenience caused, and have assurance from our upstream providers that future mail migrations will be broken down into a significantly smaller number of mailboxes, so the migrations complete within the planned maintenance window, and do not overrun into business hours. The full incident report is below. Incident report : A planned email storage migration to new hardware took longer than expected due to poor data synchronisation performance on the old mail storage hardware. Due to the ongoing mail synchronization issues we were unable to release new mail until the data synchronization had completed.This resulted in a mail delivery delay for many emails, of around 19 hours. Root Cause Analysis : The planned ma...

 Update: 07.30pm The mailserver migration is completed and all queued mail has been delivered to the mailboxes successfully. We sincerely apologise for the long delay this sheduled migration took . The migration commenced early this morning at 12am, and should have completed by 3am during off peak hours. However there were a number of unforseen issues that have led to the delay, including the vast amount of individual files on the server which has reduced file transfer speeds. We will put a thorough incident report on this RSS as soon as soon as we have received it from our upstream providers.  ----- Update: 05.30 pm This issue still continues. We sincerely apologise for the long delay. Our upstream providers are absolutely certain in their ability to restore service by tonight. There have been a number of unforseen issues that have led to the delay, including the vast amount of individual files on the server which has reduced file transfer speeds. W...

There are reported power outages in Auckland. Please note that our hosting is not affected by this. Should there be a power outage at the datacentre, then they will run their servers off backup generators, which will keep all services up and running.

== re-scheduled == Dear Customers, We have scheduled the installation of the latest Atmail software updates on Thursday, 29/05/2014, starting at midnight. The patches address mainly security and bug fixes and some general improvements. Start Time: 29/05/2014 00:00 NZST End Time: 29/05/2014 00:30 NZST During this maintenance window our current Atmail installation will be sporadically unavailable for the duration of the update. Horde webmail, POP and IMAP services will continue to be available throughout the maintenance window, with no expected disruption. We thank you for your understanding while this work is completed, and apologise for any inconvenience caused.

As of the 1st May, .kiwi domains can now be registered from the Lounge Network. For you or your customers this might be a great opportunity to own a piece of digital real estate that’s been unattainable under .co.nz. You might also be interested in protecting your intellectual property under the new TLD.  We are one of only a handful offering .kiwi from it’s launch date of 1st May.  You are able to register .kiwi domains in your usual way from 1st May though our Domain Manager at www.domains.loungenetwork.co.nz The .kiwi launch brings more choice and wider availability with a uniquely New Zealand feel. Here’s to more choice for kiwi domains!

Our upstream providers are applying patches to the CPanel servers, in response to the vulerability related to OpenSSL. Clients on our Auckland based non CPanel servers are not affected by this. A vulnerability, called Heartbleed, was recently identified impacting many platforms that use OpenSSL, including the CPanel servers. Potentially millions of servers are affected by this. Nicknamed "Heartbleed" the weakness allows anyone on the Internet to steal information normally protected by SSL/TSL encryption. The bug compromises the secret keys used to identify the provider and encrypt traffic, allowing potential attackers to eavesdrop on communications and impersonate services and users. As soon as our providers became aware of the issue,  they began working to patch it. For more information on the vulnerabilty please visit http://heartbleed.com/   --UPDATE-- This update has now been completed.