We are aware that a couple of clients reported issues connecting to online services hosted on these servers on 22/01/2026. The servers themselves were online and fully operational at the time, and services were accessible via most ISPs. However, a couple of clients reported that they were unable to connect through their own ISP.
The issue appears to have been caused by these clients ISPs caching an outdated network route to the server and not automatically updating it after the datacentre changed the routing to a new upstream ISP. According to the host’s status page, the datacentre’s core ISP was temporarily null-routing port 53 traffic, which affected DNS resolution. As a result, the datacentre switched traffic to an alternative ISP. This change coincided with the time some clients began experiencing connectivity issues.
Normally, ISPs automatically refresh routing and DNS information, but in this case, the clients ISPs appear to have continued to cache the old route between the client and the server. This prevented affected clients from accessing the servere, while users on other ISPs were able to connect without any issue. Once the affected ISPs refreshed their cache, the issue was resolved. Our own NZ ISP was not affected.
If you are experiencing a similar issue, please contact your ISP and request that they refresh their routing or DNS cache so you can access your domain names services. In most cases this happens automatically or after a set period, but manual intervention may be required if the issue persists.
Please note that we have no control over third-party ISP routing or caching behavior and have no relationship with the ISPs involved. So clients must contact their ISP directly if affected. Incidents of this nature are very rare but can happen due to the way the internet works.