We have been providing web hosting services for many years, and email has usually been bundled with it at no additional cost. However as it uses open source software and shares the same hosting IP as the website, it is not able to be be as robust and reliable as the services that dedicated email providers now provide. Over the years many clients have chosen to connect a dedicated email service to their hosting account with us, such as Google Workspace, Microsoft Office 365 or Zoho Mail, which offers a far more robust email solution than shared hosting service ever will. Even though email has been bundled at no extra cost, the support time required to support it has been very costly and it is no longer cost effective to provide support for it. The alternative would be to increase our prices substantially to cover this which would make our hosting pricing too high.  As a result we will no longer be offering any support for the bundled email service that is included with our hosting plans