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Welcome to our updated Support Portal

Welcome to the New Lounge Network Support Portal. This support website replaces our old Knowledge Base system. It also replaces both our Network Status page and News and Announcements pages. So it has all now been integrated into this single support website.
Recent posts

New Domain Manager

Our upstream providers have released a new updated version of the NZ Domain Manager. This loads from our new NZ Domain Manager website at  www.domainmanager.co.nz . It is essentially a new more modern interface on top of the existing domain management system.  Please note that any previous emails you have received that contain renewal links will no longer contain valid links, so they won't work. So you will need to go to the new website at  www.domainmanager.co.nz  and log into your 'Account Manager' to renew or register any domains.  

Server Reboots September 2024 (Uptime)

Date: September 4, 2024 - October 5, 2024  Time: Rolling  Scope of Work: Our upstream providers are going to be rebooting various systems throughout the month due to them being up for over 180 days. They do this to ensure they don't FSCK (file system check) if there is a sudden reboot. Downtime is usually 5-10 minutes while the systems reboot but maybe longer if any issues are encountered. If you notice some downtime then this will likely be the reason. 

Our @loungenetwork.net email accounts will no longer be accepting email and have been retired

We will not be receiving email via our old @loungenetwork.net email accounts from now on. Instead we are now solely using our @loungenetwork.co.nz email addresses for all correspondence.  We haven't used email addresses using @loungenetwork.net for several years as we have been phasing it out.   All emails that clients send us need to be sent to our @loungenetwork.co.nz email addresses from now on.  

MYSQL 8 Upgrade on most Linux Servers - Rolling Upgrade starting April 15, 2024

Our upstream providers are upgrading their database infrastructure to MySQL 8, the latest version of one of the world's most popular and reliable database management systems. This upgrade will bring numerous enhancements and features that will greatly benefit our clients and their applications. Let's highlight some key advantages and exciting features: Enhanced Performance: MySQL 8 is packed with performance improvements, including multi-threaded reads, an optimized cost model, and new indexes. These enhancements will result in faster query executions and improved response times, delivering a more efficient user experience. JSON Support: With MySQL 8, we are bringing JSON support to our database environment. This means you can now store, manipulate, and query JSON data directly within your database, allowing for greater flexibility and ease of handling complex data structures. Window Functions: MySQL 8 introduces window functions, empowering you to perform complex analytical qu

If you are still using old email client settings on the Wildcat or Gemini servers...

If you are still using your domain name as the mailserver address in your email client (eg such as Outlook) , you may start to get a security certificate error in your email software.  The server mailserver address you need to use for your email client needs to be set to the following for your incoming mailserver. If you are also using our servers for your outgoing mail, then you also need to make the same change to your outgoing mailserver. Choose either the Wildcat or Gemini mail server address below depending on the server you are on. If you aren't sure, try one and if it doesn't work the other one should. Incoming Mail Server: wildcat.elinuxservers.com   or   gemini.elinuxservers.com IMAP Port: 993  /  POP3 : 995 Outgoing Mail Server: Your ISPs SMTP server or wildcat.elinuxservers.com   or   gemini.elinuxservers.com SMTP Port: 465 / 587 You can also access webmail through the following link  Webmail Login

Hosting Price increases for some clients

Our Upstream Providers have recently their hosting and domain registration prices effective from the 1st April 2023 for those on our lower priced plans. We are therefore having to increase some of our own prices. Inflation is causing prices to increase throughout the New Zealand economy, so a price increase shouldn't be unexpected. Likewise the weak NZ dollar means we are paying more for some wholesale services including hosting, which we pay for in USD.  Unfortunately most NZ businesses are having to increase prices. You should see the updated price on your next invoice. We also haven't increased our prices for many years, but it is a fact that in the current economic climate, a price increase was inevitable.  

Pricing changes for .NZ and some International Domain Names Extensions

Due to increasing costs some domain name extensions are increasing in price. All .NZ domains will increase from $NZ 44.94, to $NZ 49.95 per year. This is actually our first price increase for .NZ domains in the 20 plus years we have been in business. It is also only a $5 increase as we have tried to keep the increase as small as possible. Some international domains such as .com, .net etc will also increase in price by similar amounts.  You can check out our full pricing and our full domain name range inside our NZ Domain Manager at http://domains.loungenetwork.co.nz/

Rolling Server Updates in September & October 2022 - Updated Hosting Control Panel Coming

Over the course of the next few months, the datacentre hosting some of the servers will be upgrading their control panel software to a newer version. This will be done on a rolling basis across all servers. This new control panel software supports a lot more functionality that will allow your websites to scale exponentially.  You will still access your control panel on ports 2083 and 2087, and webmail links will also be the same as well, as long as your website is hosted with us. eg yourdomain.co.nz/webmail  .  If your website isn't hosted with use you must use the following logins and settings, otherwise you will get SSL error messages. -  Control Panel Login -  Webmail Login The server mailserver address you need to use for your email client (eg such as Outlook) needs to be set to the following. Choose either the Wildcat or Gemini mail server address depending on the server you are on. Incoming Mail Server: wildcat.elinuxservers.com or gemini.elinuxservers.com IMAP Port: 9

Domain Name price updates

We have been informed by our Domain Name Provider that there is a wholesale increase in the price of some domain extensions. This wholesale price increase includes .COM, .XYZ, .MONSTER, .CO, .BIZ, .CLUB, and .DESIGN domains. Unfortunately this has meant we have had to increase the price of most of these domains. We have however decided for the moment to retain the current .com price, even though our wholesale price has increased. We will continue to monitor this.   Please note that domain prices are subject to change at anytime without notice, and the current price in our NZ Domain Manager ( http://domains.loungenetwork.co.nz/ ) at the time of registration / renewal and payment, is the current price at the time. 

[RESOLVED] Server outage on Dreamscape Networks

Dreamscape Networks have informed us that they currently have an unscheduled server outage on one of their servers . If your CPanel login starts with cp-rsl06.per01.ds.network , then you maybe be affected by this outage if some of your services are not working. They have told us that they are currently working on fixing this under urgency. We will update this page once they have provided an update to us.  Update - This has now been fixed.