We are making some major changes to our website over the next few weeks, along with a brand new fresh website and design.  Some changes have already been made. This will be the first major update we have had on our website in over 5 years. This may result in some issues and broken links on our websites. If you do notice any broken links, please email us. This will not affect any client websites.

We are pleased to announce that all our CPanel servers have had their hardware upgraded over recent months, as part of our regular updating schedule. This will allow the reliability and performance of the servers to remain at their very high levels. The continued reliability of our services is very important to us, and we are pleased to be one of the most reliable and longest established hosting providers in New Zealand, now being in our 12th year of business.

  This is just a repeat announcement to one we posted back on the 15/12/2011, regarding the new URLs for accessing Webmail & Cpanel. Most of our servers now have these new logins as mandatory, so if you are having trouble logging in or getting security error messages, please make sure you are using the new logins below. This announcement ONLY applies to clients on our Premium Grade CPanel branded web hosting plans. Due to security and server upgrades mentioned in a previous announcement, clients on our CPanel plans will soon only be able to login to CPanel & Webmail through a secure login page. Therefore the old login URL you used to use will be phased out in the coming weeks. The new logins will depend on which server your website is installed on. Please check your Account information email that we initially sent you when the account was first setup, which should display the server you are on. If you don't have access to this, you can also try logging int...

As reported in the media, Telecom / Xtra have apparently again had problems with their email services. http://www.stuff.co.nz/business/industries/7899456/Telecom-may-pay-for-email-outage Please note that this problem with Telecom is not affecting our own email services in anyway. If you are a telecom customer who has been affected by this email problem and want to now switch providers, please contact us to learn how you can switch to our NZ hosted email system. Our email only services are $18 +gst per month, which includes unlimited email storage and email accounts. Also email accounts can be setup with unlimited domains, if you transfer or register those domains into our system. Our email system also hosted in Auckland and offers POP, IMAP, SMTP connections as well as uses the commercial Atmail webmail system http://atmail.com/ . Email is stored on dedicated email servers, so it is a commercial grade system hosted locally in NZ. One advantage our system also has over ma...

Information on the way accounts and billing are handled at the Lounge Network. Are your prices excluding GST? Can I customise the payment duration for my hosting account? Can I get a refund if I haven't been using my hosting account? Can I pay my invoice by installment? Do you have an Automatic Payment Form I can download? How do I cancel my hosting account? How do I make a payment into your bank account from overseas? How do I pay my Web Hosting account? I have changed my bank, and I need to re setup my Automatic Payments? I have let my domain expire, why am I still being charged for web hosting? My company has changed ownership, what do I need to do? My web designer wants me to switch to their hosting services, should I?    What are your Bank Account details? What happens if I get behind in my payments? What happens if my account has been suspended for non-payment? What is the difference between Account 'Suspension',...

Information on Domain Names, including how you register and renew a domain name via our Domain Manager. How do I register a new domain name? Warning for all Domain Name Registrants General Can I register multiple names at once? Can you register all domain name extensions? Do I own my domain name? Do you provide free DNS services? How do I request my UDAI / AUTH Code from my existing Domain Registrar? How long can I have a Domain Name for, can anyone else register it? If I register a domain with you, do I also need to host with you? Tips For Choosing a Domain Name What characters can a Domain contain? What do the different Domain Extensions mean? What does 'Pending Release' mean with a .NZ domain? What is a domain name? What is a UDAI / AUTH Code? What is the difference between Domain Names and Hosting? What responsibilities do I have when I register a domain name? What types of Domain can I register? Who can register a Do...