Skip to main content

Posts

Welcome to our updated Support Portal

Welcome to the New Lounge Network Support Portal. This support website replaces our old Knowledge Base system. It also replaces both our Network Status page and News and Announcements pages. So it has all now been integrated into this single support website.
Recent posts

Price Increase affecting .NZ and some other TLD Domain Names

The NZ Domain Registrar will be increasing their .NZ domain pricing, as well as the price of some other domain extensions from the 15th January 2026. We recommend clients renew their domains before then if they want to avoid the price increases. Most domain you can renew up to 10 years in advance. These price increases are beyond our control and are being increased on the wholesale level by the NZ registrar to cover cost increases and improvements in infrastructure. We have no option but to pass them onto the client. Please note that unlike many NZ domain name providers, we are 100% based in New Zealand and have been selling domain names since 2001, which is over 25 years. We are one of New Zealand's longest established Domain Name providers.   You can also renew your domain for up to 10 years in advance at this lower price before the 15th January 2026. You can renew and register new domains through our NZ Domain Manager at https://www.domainmanager.co.nz/ If you have autorene...

Scam / Phishing alert: Fake domain name renewal emails

We are aware of fake domain-renewal emails being sent to domain name registrants in New Zealand by third parties pretending to manage their domains. These emails are a scam. Please ignore and delete them, and do not open any attachments. To check your genuine renewal date or manage your domain at any time, you can log in to the NZ Domain Manager at  www.domainmanager.co.nz

Global Cloudflare outage

We are aware of a global outage with Cloudflare with is affecting the internet all over the world. It is affecting the loading of websites and email etc. More information and updates can be found at  https://www.cloudflarestatus.com/

Hosting service payment changes

We have moved from a maximum billing cycle of 12 months, to a maximum 6 month billing cycle.  If you were previously billed for 12 months in advance, your next invoice will be for 6 months.  We are making this change due to a number of factors. This includes regular pricing hikes by our upstream providers and the weak New Zealand dollar. So we need to be able to adjust our pricing more regularly to take account of these things. 

New Domain Manager

Our upstream providers have released a new updated version of the NZ Domain Manager. This loads from our new NZ Domain Manager website at  www.domainmanager.co.nz . It is essentially a new more modern interface on top of the existing domain management system.  Please note that any previous emails you have received that contain renewal links will no longer contain valid links, so they won't work. So you will need to go to the new website at  www.domainmanager.co.nz  and log into your 'Account Manager' to renew or register any domains.  

Server Reboots September 2024 (Uptime)

Date: September 4, 2024 - October 5, 2024  Time: Rolling  Scope of Work: Our upstream providers are going to be rebooting various systems throughout the month due to them being up for over 180 days. They do this to ensure they don't FSCK (file system check) if there is a sudden reboot. Downtime is usually 5-10 minutes while the systems reboot but maybe longer if any issues are encountered. If you notice some downtime then this will likely be the reason. 

Our @loungenetwork.net email accounts will no longer be accepting email and have been retired

We will not be receiving email via our old @loungenetwork.net email accounts from now on. Instead we are now solely using our @loungenetwork.co.nz email addresses for all correspondence.  We haven't used email addresses using @loungenetwork.net for several years as we have been phasing it out.   All emails that clients send us need to be sent to our @loungenetwork.co.nz email addresses from now on.  Therefore please do not send us any emails to email addresses that end in  @loungenetwork.net as we wont receive them. 

MYSQL 8 Upgrade on most Linux Servers - Rolling Upgrade starting April 15, 2024

Our upstream providers are upgrading their database infrastructure to MySQL 8, the latest version of one of the world's most popular and reliable database management systems. This upgrade will bring numerous enhancements and features that will greatly benefit our clients and their applications. Let's highlight some key advantages and exciting features: Enhanced Performance: MySQL 8 is packed with performance improvements, including multi-threaded reads, an optimized cost model, and new indexes. These enhancements will result in faster query executions and improved response times, delivering a more efficient user experience. JSON Support: With MySQL 8, we are bringing JSON support to our database environment. This means you can now store, manipulate, and query JSON data directly within your database, allowing for greater flexibility and ease of handling complex data structures. Window Functions: MySQL 8 introduces window functions, empowering you to perform complex analytical qu...